This Privacy Policy describes the information collected through this web site and the services that we provide, including through our mobile application (together, the "Service") and how that information is used and shared. Solv Health, Inc ("Solv Health," "Solv", "we," "us," or "our"), and its suppliers may collect or receive the types of information described below in connection with your access to and use of the Service, including your account registration on the Service (together, "Collected Information").
By accessing or using the Service or by accepting our Terms of Service, you ("you") agree that you have read and understand this Privacy Policy and that you consent to the collection, use, and sharing of information as discussed below. If you do not agree with this Privacy Policy, do not access or use the Service.
Please review this Privacy Policy carefully to understand our policies and practices regarding your information and how we treat it. By accessing or using our Services, you agree to this Privacy Policy. We reserve the right to modify this Privacy Policy at any time. All changes will be effective immediately upon posting to the Service and your continued use of the Services after changes are posted is deemed to be acceptance of those changes. We will try to notify you of material updates to the Privacy Policy, including by posting notice on the Services.
Solv Health may require some of the following Personally Identifiable Information to best meet your needs through our Service:
Personally Identifiable Information. "Personally Identifiable Information" refers to information that, when used alone or with other relevant data, can identify you. You can visit the Service without sharing personally identifiable information to create an account, but you will be required to provide personally identifiable information in order to use certain Service features. We will collect any Personally Identifiable Information from or about you that you choose to provide to us or that may be provided to us through your you choose to provide to us or that may be provided to us through your health care provider, which may include, but is not limited to, your name, email address, mobile telephone number, birthdate, and physical address. Specifically, we collect your Personally Identifiable Information when you use the Service to book appointments with health care providers, when you create an online Solv Health account, when you create profiles for individuals in your Solv Health account, in receiving and fulfilling information requests, and when you respond to communications from us (e.g., surveys and promotional offers). If you provide your mobile telephone number to us, you consent to receiving text (SMS) messages from us at that telephone number. We will use your Personally Identifiable Information to process your appointment requests, to set up your Solv Health account and any profiles you create in that account, to communicate with you in connection with your account, and to provide you with information and communications that you request or that we believe are relevant or may be of interest to you, subject to applicable laws and the terms of this Privacy Policy. We may also share your Personally Identifiable Information with third parties, including your health care provider and suppliers that we engage to provide services to us in connection with the Service.
Protected Health Information. If you use the Service to book an appointment with a health care provider or to otherwise communicate with your health care provider, we will provide some of the information you have provided to Solv Health to the health care provider. Unless specifically stated otherwise, references to "Collected Information" in this Privacy Policy do not include Protected Health Information as that term is defined under the Health Insurance Portability and Accountability Act of 1996 ("PHI") and any regulations promulgated thereunder (together, "HIPAA"). We may also collect information, including but not limited to PHI from your health care provider or other authorized third parties when they submit such information through our Service.
Notwithstanding anything to the contrary elsewhere in this Privacy Policy applying more generally to Collected Information, to the extent we provide information to a health care provider about you, or that a health care provider or other covered entity or their business associate provides to us about you, constitutes PHI, we have implemented safeguards designed to protect your PHI and will only use or disclose it as required or permitted by applicable federal and state laws, including HIPAA, and in accordance with any contractual obligations that we may have with your health care provider. It may be necessary for us to share your PHI with third parties, including suppliers that we engage to provide services in connection with the Service. If we share your PHI with any third party, our policy is to share only the minimum necessary information to enable the third party to provide the services for which we have engaged them in connection with the Service, and we will require that the third party agrees to use and disclose your PHI only as required or permitted by applicable federal and state laws, including HIPAA.
Health Care Provider Appointment Information. To search for available appointments with health care providers through the Service you will need to submit your geographic location (or allow us to access your location via your device's location services settings), the reason for your visit, whether you are an adult or a child, and the requested appointment time. To then book an appointment with an available health care provider, you will need to also submit your name, mobile telephone number, birthdate, gender, email address, and possibly other relevant information (which may be considered PHI) required to confirm the appointment.
Account and Profile Information. To create an online Solv Health account you will need to submit your first and last name, mobile telephone number, birthdate, and email address. The information you submit when first creating an account will be used to populate a profile within that account. You may also create profiles for other individuals in your account, for example, for your family members. For each additional profile created, you will need to specify your relationship to that person (e.g., "parent" or "child"). You may populate your profile and any additional profiles you create with other types of information that you choose to submit, for example, health insurance information, information about primary care physicians, and preferred pharmacies. To enter health insurance information, you may have the option of uploading an image of a health insurance card. If you choose to upload an image of a health insurance card, the Service will extract information from that image and then use that information to populate the applicable profile.
Billing, Collection and Payment Information. Some of our partners will provide us billing information when billing patients through our Service. When you make a payment through our Service, your payment card and information is collected and stored by our payment processing partner, such as Stripe (https://stripe.com). Our payment processing partner collects your voluntarily provided information necessary to process the payment. Such information is stored and governed by its applicable terms of service and privacy policy.
Mailing List Information. If you sign up or otherwise opt in to receive promotions from us, you will need to submit your name and email address. We will use this information to provide you with promotional and other electronic communications. You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions contained in the applicable email. Our mailing lists are managed by certain third party services including without limitation, Iterable, Inc., The Rocket Science Group, LLC (doing business as MailChimp) service, Salesforce Inc (doing business as Pardot) and Sendgrid Inc, (altogether referred to as "Mailers"). Mailers may collect the Internet protocol ("IP") addresses assigned to your computer, your operating system type, and demographic information about you. Mailers also uses cookies and other tracking technologies to collect information about your online activity and uses web beacons to track behavior (for example, which recipients opened emails and when, which recipients clicked on links contained in those emails, and your browser and email client type). Mailers may combine this information with information about you obtained by searching the Internet (for example, your use of social media platforms). Mailers may use your information and share it with third parties and for purposes of promoting its services, communicating with you, to comply with legal requirements, and to protect its legal rights. We encourage you to review MailChimp's privacy policy, which is located at https://mailchimp.com/legal/privacy, Salesforce Inc privacy policy, located at https://www.salesforce.com/company/privacy/ and https://www.pardot.com/legal/permission-based-marketing-policy/, Sendgrid privacy policy is located at https://sendgrid.com/policies/privacy/
Account Activity. If you use the Service while signed into your Solv Health account, we will collect information on how you use your account, for example, which health care providers you book appointments with and the reasons for those appointments.
Geolocation Information. We may access your geolocation with your consent in order to enhance your user experience and increase the usefulness of the Service. You may choose to allow us to access your geolocation by granting the Service access to your geolocation when prompted or through your device's geolocation services settings. Solv Health may use various technologies to access your geolocation, including GPS and IP addresses. Solv Health also uses the Google Maps/Google Earth API(s). Pursuant to the Google Maps/Google Earth APIs Terms of Service, use of this geolocation feature is also subject to Google's privacy policy, which can be found at http://www.google.com/policies/privacy. Both the Google Maps/Google Earth APIs Terms of Service and the Google Privacy Policy are incorporated into these Terms by this reference.
IP Addresses and Related Data. The servers used to operate the Service may collect data pertaining to you and the equipment, software, and communication methods you use to access the Internet and the Service, including Internet protocol ("IP") addresses assigned to your computer, your Internet service provider (ISP), your approximate geographic location, your browser type, the pages you access on the Service, the web sites you access before and after visiting the Service, the length of time you spend on the Service, date and time stamps, and clickstream data. Solv Health may use this information to administer the Service and its servers, to generate statistical information, to monitor and analyze Service traffic and usage patterns, to monitor and prevent fraud, to investigate complaints and violations of our policies, and to improve the Service's content and the products, services, materials, and other content that we describe or make available through the Service. The suppliers that we use to provide the Service may collect information about your visits to the Service and other web sites.
Cookies. The Service automatically uses cookies to track Service use and to facilitate and enhance the user experience on the Service. "Cookies" are small pieces of information that are stored on your computer's hard drive by your browser. The Service may use both cookies that we implement and cookies implemented by our suppliers and other third parties. We use cookies to track how you access and use the Service, to learn when and how users visit the Service, to learn how popular Service pages are and aren't, to learn which search terms are used to find the Service, and to learn which web sites direct you to the Service. We also use cookies to help display certain information on the Service and to improve your enjoyment of the Service, for example, by remembering your contact and other information when you access or use the Service. Most browsers automatically accept cookies. You can disable this function through your browser settings, but disabling cookies may impact your use and enjoyment of the Service. Our Service suppliers may use cookies and other tracking technologies to track Service visitors across the Internet to understand how you get to the Service. Please note that our Service is not presently configured to respond to "do not track" requests.
Advertising Networks and Personalized Advertising. The Service uses Freestar for the purposes of placing advertising on the Service, and Freestar will collect and use certain data for advertising purposes. To learn more about Freestar's data usage, click here: https://freestar.com/privacy-policy/.
You may email us to opt-out of cookies at [email protected].
To obtain more information about third-party ad networks and online behavioral advertising and to change your preferences with respect to certain online ads, please visit the National Advertising Initiative Consumer Opt-Out web site at preferences with respect to certain online ads, please visit the National Advertising Initiative Consumer Opt-Out web site at http://www.networkadvertising.org/choices or the Digital Advertising Alliance Self-Regulatory Program web site at http://www.aboutads.info. Opting out of online ads with one ad network and web browser does not necessarily carry over to any other ad network or web browser. As a result, depending on the opt-outs you request, you may still see our ads from time to time.
Analytics. The Service uses third-party analytics tools to collect information about your use of the Service, which information your web browser automatically sends to those analytics providers. This information includes the URLs of the web sites that you visit and your IP address. Our analytics providers may also set cookies or read preexisting cookies. This information is stored on those analytics providers' servers. Our analytics providers use this information to provide us with reports about Service traffic and your visits to the Service (for example, the domain from which you access the Internet, the web address of the web site from which you linked to the Service, and the date and time of your visit to the web sites that you view and click through). We will use this data to improve the Service's structure and content.
Though the tools that we use may change from time to time, here is an example of the analytics providers we engage:
Please remember that you will need to opt out for each browser you use. Opting out and otherwise refusing cookies will also limit the collection of analytics data from your use of the Service.
Social Media. The Service may allow you to connect and share information with various social media platforms, including without limitation, for example, Facebook, Instagram, and Twitter. These features may require us to implement cookies, plug-ins, and application protocol interfaces (APIs) provided by those social media platforms. We may share information that you provide us or that we may collect about your use of the Service with those platforms and that information will be subject to their privacy policies. For further information, we encourage you to review those platforms' privacy policies: Facebook's Data Policy at https://www.facebook.com/full_data_use_policy ; Instagram's Privacy Policy at https://www.instagram.com/about/legal/privacy ; and Twitter's Privacy Policy at https://twitter.com/privacy?lang=en .
The Service may also use the advertising services and networks offered by those social media platforms to deliver advertising content. Use of these services requires social media platforms to implement cookies or pixel tags to deliver ads to you while you are logged into the platform. If you do not wish a social media platform to collect information relating to you via the Service, we suggest that you: (i) hide social media platform plug-ins using an ad blocker; (ii) always log off completely from the social media platform before visiting other web sites and delete all related cookies; and, (iii) where the option is available, disable the advertising services and networks operated by the social media platform. For example, you may opt out of Twitter's interest-based advertising by notifying Twitter through one of the methods it describes online: https://support.twitter.com/articles/20170405.
Solv Health is active on social media, including without limitation Facebook, Instagram, and Twitter. You may have the opportunity to comment on those social media platforms regarding Solv Health and the products and services we offer. Solv Health reserves the rights to post on its web sites any comments or content you post on our social media platform pages.
For Providers. For those users who navigate to Solv Health "For Providers" page, R2B2 collects personal information such as IP addresses, device IDs, and usage date to improve user experience for targeted marketing purposes. The information collected is used to identify website visitors for analytics and to provide personalized marketing. We may share this information with our marketing partners to deliver relevant advertising. You have the right to know what personal information is being collected, to delete your personal information, and to opt-out of the sale your personal information. To opt-out of data collection or sale, please visit: https://app.retention.com/optout/.
In addition to the uses described above, Solv Health and its suppliers may use and share Collected Information as described below. We will not sell, rent, use, or share Collected Information except as disclosed in this Privacy Policy or as permitted by applicable law and subject to any contractual obligations Solv Health may have with healthcare providers and subcontractors.
Sharing Collected Information with Health Care Providers. We will share Collected Information with the health care providers with whom you book appointments through the Service only in accordance with any contractual obligations we have in place with the health care providers, our privacy and confidentiality policies, and any applicable federal and state laws designed to safeguard your privacy, including, but not limited to, HIPAA to the extent applicable. In addition, we collect and disclose only the minimum necessary information to accomplish the intended purpose for which you have provided your information to us.
Public Information and Submissions. If you consent to having your review and/or feedback of a provider to be publicly displayed on Solv Health, then you agree that any information that you may reveal in a review and/or feedback posting is intended for the public and is not in any way private. You are encouraged not to disclose any Personally Identifiable Information or PHI in any public posting or forum. Your submissions may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.
Purpose Collected. We will use your Collected Information for the purpose for which you have provided it to us, including to process requests for health care provider appointments, to communicate with you in connection with those appointment requests (e.g., to send you appointment updates via email and/or text message), and to provide you with information and communications that you request. If you create an online Solv Health account, we will use Collected Information to communicate with you regarding your account. If you contact us for support or assistance in using the Service, we may use Collected Information to determine whether or not your system meets the minimum requirements needed to access and use the Service and otherwise to contact you regarding your request.
Text and Email messages. We may use Collected Information to send you messages through text and/or email in connection with providing our Service to you. We may also send text and emails messages to you through our Service on behalf of health care providers that use our Service.
Communication with You. We may use Collected Information to notify you of changes made to the Service (for example, changes to our Terms of Service and this Privacy Policy) and, if you sign up or otherwise opt in to receive promotions from us, to send you promotional materials and other communications as set forth above.
Service Evaluation and Improvement. We may use Collected Information: to analyze, develop, and improve the content, materials, products, and services that we make available through the Service and the Service's functionality; to inform marketing and communication plans and strategies; to evaluate user needs and customize Service content, promotional emails, and your browsing experience; and for other legitimate and lawful business purposes.
Security and Protection of Rights. We may use Collected Information and share it with third parties to the extent permitted or required by applicable law, including in the event of a subpoena, court order, or law enforcement request. Solv Health will use Collected Information and share it with third parties if we believe doing so is necessary to operate the Service or to protect our rights or the rights of others, including disclosing information necessary to identify, contact, or bring legal action in the event of a violation of our contracts, terms, or policies, but we will do so only in accordance with applicable federal and state laws and any contracts we have with health care providers and subcontractors, if such contracts are applicable to such disclosure.
Sharing Collected Information with Our Suppliers. We may share Collected Information with our Service management and hosting suppliers, payment processors, marketing and public relations service providers, email service suppliers, text message service providers, and other suppliers as necessary for us to provide the Service and our products and services to you and as may otherwise be permitted by applicable law and in accordance with any contractual obligations we have in place with health care providers and subcontractors, to the extent such information is covered by the contractual obligations, which includes suppliers that we may engage to provide services in connection with the Service. We require our suppliers to comply with all applicable data privacy laws and regulations. Our suppliers are authorized to and may use Collected Information as necessary for them to provide the applicable services to us. If it is necessary for us to share your PHI with any supplier, our policy is to share only the minimum necessary information to enable the supplier to provide the services for which we have engaged them in connection with the Service, and we will require that the supplier agrees to use and disclose your PHI only as required or permitted by applicable federal and state laws, including HIPAA to the extent applicable.
Aggregate Data. We may use your Personally Identifiable Information and other Collected Information to create anonymous aggregate data on Service users, which describes users as a group but does not reveal the identity of individual users. We may use aggregate data to understand Service users' needs, to determine Service user demographics and usage patterns, to determine what kinds of products and services we can provide, and to improve and enrich our products, services, and the Service.
Business Transactions. All Collected Information is exclusively the property of Solv Health but, if Solv Health undergoes a change in control, acquisition, merger, reorganization, or asset sale, all information owned by or in the control of Solv Health may be transferred or sold to the successor of the transaction. That successor will be bound by this Privacy Policy as it applies to that information, subject to changes and update per the terms hereof.
Solv Health does not guarantee that loss, misuse, or alteration of Collected Information will not occur, but we have security measures in place to help protect against the loss, misuse, and alteration of information under our control, including Secure Socket Layers (SSL) technology, which is used to encrypt information passed between your browser and our systems. The storage and communication of information can never be completely secure, so we do not guarantee that communications or other information that you submit or that are otherwise provided to us will be completely secure. If you become aware of any breach of Service security or this Privacy Policy, please notify us at [email protected]. If our security system is breached, we will notify you of the breach only if and to the extent required under applicable law.
Data Retention
We will retain your Personally Identifiable Information for as long as is necessary to fulfill the purposes for which we obtained it, including to provide the Services, or for such longer period as may be required or permitted by our contracts or applicable law and regulations. We will also retain your Personally Identifiable Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We use the following criteria to set our retention periods: (i) the duration of our relationship with you; (ii) the purposes for processing your Personally Identifiable Information; (iii) the existence of a legal obligation as to the retention period; and (iv) the advisability of retaining the information in light of our legal position (for example, in light of applicable statutes of limitations, litigation, or regulatory investigations).
The Service is not directed at children under 16 years of age. Solv Health does not knowingly collect or use information from children under 16 through the Service. If a parent or legal guardian becomes aware that their child has provided Solv Health with Personally Identifiable Information without his or her consent, the parent or legal guardian should contact us here. If we become aware that a child under 16 has provided us with information, we will delete that information from our files. If a parent or guardian has created a Solv Health account for a minor under the age of 18, the parent or legal guardian represents and warrants to Solv Health that he or she is the parent or legal guardian of that minor with a right to provide us with the information of that minor.
The Service may contain links to other sites that are not owned or controlled by Solv, such as social media sites or sites belonging to our partners or suppliers. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects Personally Identifiable Information. This Privacy Policy applies only to information collected by our Service.
Solv's Service is not intended for and is not directed to residents outside of the United States, including residents of the European Union. Users residing outside of the United States and or accessing the site from outside of the United States, acknowledge and consent to, by doing so, that their information will be stored and processed outside of their country of residence or country from where they access the service and subject to privacy laws that may be different than their country of residence or the local country from which they access the service. The data protection and related laws and regulations of the United States might not be as comprehensive as those of other countries.
To access or update your Personally Identifiable Information as it exists in our records please visit the profile you have created for yourself in your online Solv Health account, if applicable, or submit a request here OR contact us at [email protected].
California residents are entitled to specific disclosures and rights with respect to their Personal Information. Please review our California Privacy Notice for more information.
We do not sell any Personally Identifiable Information we collect to any third parties, as "sell" is defined by Nevada privacy laws. If we were to do so in the future, we will update this Policy, and provide Nevada residents with the opportunity to opt-out of the sale of their Personal Information.
You may live in a state that grants you rights with respect to the Personally Identifiable Information we maintain about you. Those rights may include the following:
If you reside in a state where we are required to comply with these privacy rights, we will take steps to honor them subject to any applicable exemptions. You may have the right to appeal our decision if we deny your rights request. To determine whether you have any of these rights, request to exercise your rights, or to submit an appeal, contact us at: [email protected]. If you choose to exercise any of these rights, Solv will not discriminate against you in anyway.
We recognize that state privacy laws are continually evolving. Solv Health reserves the right to update our privacy policy as new laws are enacted. We encourage you to review our policy regularly.
If you have any questions or concerns regarding this Privacy Policy, contact us by email at [email protected] .
This supplemental privacy notice for California residents describes how Solv handles your Personal Information as required under the California Consumer Privacy Act ("CCPA"). For purposes of this supplemental notice, "Personal Information" may be broader than Personally Identifiable Information and means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
In the preceding 12 months, we may have collected the following categories of Personal Information about you:
Some of the data we collect may be considered sensitive personal information, including your log-in name and password that you use to access your user account on the Services, precise geolocation, racial or ethnic origin, and health and genetic data.
We collect your Personal Information from the following sources:
We use and disclose Personal Information for the business and commercial purposes detailed, respectively, in the sections above. We only use and disclose your sensitive personal information for the following purposes: (i) performing services or providing goods reasonably expected by an average consumer; (ii) detecting security incidents; (iii) resisting malicious, deceptive, or illegal actions; (iv) ensuring the physical safety of individuals; (v) for short-term, transient use, including non-personalized advertising; (vi) performing or providing internal business services; or (vii) verifying or maintaining the quality or safety of a service or device.
We disclose your Personal Information as follows:
From time to time, we may offer a financial incentive when you complete onboarding assessments, surveys, tracks, or other programs that ask you to share your feedback or other Personal Information with us. The specific instructions for how to participate in these programs and related incentives may vary and will be set out within each program. Our good-faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated that value by using weighing our expense of operating the program against the benefit. Participation in these incentive programs is always optional, and you can terminate program participation at any time as explained in the applicable program terms. You can also contact us by using the contact information provided below to unsubscribe or cancel your program participation.
Under the CCPA, you have the right to request:
To exercise your right to know, right to correct, and right to delete, please submit a request here OR contact us at [email protected].
To opt out of the sale or sharing of your Personal Information for targeted advertising purposes, please adjust your cookie preferences in the link provided in our Cookie Declaration under "Manage Cookie Preferences." You may also submit an opt-out request using a preference signal that is sent in a commonly used and recognized format, such as the Global Privacy Control.
We will take steps to verify your identity before processing your request to know or request to delete. We will not fulfill your request unless you have provided sufficient information for us to verify you are the individual about whom we collected Personal Information. If you have a Solv Health account with us, we may use our existing account authentication practices to verify your identity. If you do not have an account with us, we may request additional information about you to verify your identity. We will only use the Personal Information provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose.
You may use an authorized agent to submit a request to know or a request to delete. When we verify your agent's request, we may verify both your and your agent's identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your Personal Information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.
If you exercise your rights, we will not discriminate against you in any way.
California residents are also entitled to request and obtain from Solv once per calendar year informational about any of your Personal Information shared with third parties for their own direct marketing purposes. To request this information, please submit a request here OR contact us at [email protected].