I was injected TB PPD test at 2:45 PM on May 5, 2023 Friday for renew my TB Clearance on my health screening. I have been working with children in schools and with individual families for the past 7 years in Silicon Valley. My old TB Clearance expired this year. I needed the TB result for working as an admin at a school. They charged $150 for a TB PPD walk in, which is outrageous for this type of routine test. I went back to check at 3 PM on May 7, 2023 which was about 48 hours past the injection. There was a small bump and the practitioner did not know how to read. She found two more practitioners come to read. They seemed having no idea how to read a TB PPD from a patient who has a Chinese background and whose birth date fell in EPI program including BCG vaccine that rolled out in China since 1978. The third practitioner came to check said, “I know some old people who had BCG back in China, but you do not look that old.” The way she conducted her questions to a patient was unexpectedly unprofessional. Due to their own ignorance in BCG history in China, they decided I had to come back the next day again. By 2:45 PM on May 8, 2023. I had a 15mm induration as they measured. I printed out all research papers that I found regarding BCG vaccine history in China to show them not ONLY old people from China had BCG vaccines. BCG was actually one of the four category 1 vaccines that was included in EPI program, a free vaccination program, implemented by China since 1978. The EPI program has been added many more vaccines since 1978 till present day. How ignorant and unprofessional these practitioners were that they did not have enough professional trainings to work with diverse patients in Silicon Valley. I had three TB PPD negative test results from De Anza College and my physician from years ago. Back then, they were fully aware of BCG vaccine history in China although I could not remember if I had BCG vaccine as a newborn. My physician told me that people at my age got BCG vaccines back in China. After they determined that I was positive of TB PPD. I was referred to have blood test again which would cost me $145-150. They also wanted to write down positive TB test result on my health screening sheet provided by the school. I refused them. Of course, I needed a professional and correct evaluation on my health screening for starting my job at the school. Their poor understanding on why people needed a TB test was unparalleled. I called several clinics and found one in Campbell that they only charge $47 for TB PPD. I called them and discussed my result with them. The Campbell clinic recommended to get a X ray straight because if my blood test turned out positive because of BCG, I needed a X ray for evaluation anyway. I went to the Campbell clinic to get a prescription for TB X ray and went to a radiologists medical group nearby right away. Luckily, I got my X ray done the same day. Both clinic charged reasonable amount for what they offered. I was very happy with their genuine services and helpfulness. On the second day May 9 morning, I received a lab result that I have no evidence of active TB and everything else was normal and healthy. I’m so glad that the Campbell clinic recommended an affordable TB X ray exam that saved me not only money but a lot of time and hassle to deal with Action Urgent Care at Hamilton. I understand that the clinic did what they were supposed to do and the practitioners were not the ones to set their price. However, as health care workers, their lack of empathy as a team and lack of proper professional knowledge about diverse patients were absolutely not an experience I would recommend to any friends or foes.

I was injected TB PPD test at 2:45 PM on May 5, 2023 Friday for renew my TB Clearance on my health screening. I have been working with children in schools and with individual families for the past 7 years in Silicon Valley. My old TB Clearance expired this year. I needed the TB result for working as an admin at a school. They charged $150 for a TB PPD walk in, which is outrageous for this type of routine test. I went back to check at 3 PM on May 7, 2023 which was about 48 hours past the injection. There was a small bump and the practitioner did not know how to read. She found two more practitioners come to read. They seemed having no idea how to read a TB PPD from a patient who has a Chinese background and whose birth date fell in EPI program including BCG vaccine that rolled out in China since 1978. The third practitioner came to check said, “I know some old people who had BCG back in China, but you do not look that old.” The way she conducted her questions to a patient was unexpectedly unprofessional. Due to their own ignorance in BCG history in China, they decided I had to come back the next day again. By 2:45 PM on May 8, 2023. I had a 15mm induration as they measured. I printed out all research papers that I found regarding BCG vaccine history in China to show them not ONLY old people from China had BCG vaccines. BCG was actually one of the four category 1 vaccines that was included in EPI program, a free vaccination program, implemented by China since 1978. The EPI program has been added many more vaccines since 1978 till present day. How ignorant and unprofessional these partitioners were that they did not have enough professional trainings to work with diverse patients in Silicon Valley. I had three TB PPD negative test results from De Anza College and my physician from years ago. Back then, they were fully aware of BCG vaccine history in China although I could not remember if I had BCG vaccine as a newborn. My physician told me that people at my age got BCG vaccines back in China. After they determined that I was positive of TB PPD. I was referred to have blood test again which would cost me $145-150. They also wanted to write down positive TB test result on my health screening sheet provided by the school. I refused them. Of course, I needed a professional and correct evaluation on my health screening for starting my job at the school. Their poor understanding on why people needed a TB test was unparalleled. I called several clinics and found one in Campbell that they only charge $47 for TB PPD. I called them and discussed my result with them. The Campbell clinic recommended to get a X ray straight because if my blood test turned out positive because of BCG, I needed a X ray for evaluation anyway. I went to the Campbell clinic to get a prescription for TB X ray and went to a radiologists medical group nearby right away. Luckily, I got my X ray done the same day. Both clinic charged reasonable amount for what they offered. I was very happy with their genuine services and helpfulness. In a couple of days, I will get my result and get my TB Clearance for starting my new role at the school. I understand that the clinic did what they were supposed to do and the practitioners were not the ones to set their price. However, as health care workers, their lack of empathy as a team and lack of proper professional knowledge about diverse patients were absolutely not an experience I would recommend to any friends or foes.

I had an appointment for 10:30. They kept me waiting until 11 even though I had made the appointment. The staff was rude to me stinging whenever I didn’t have exactly what she wanted. They have always been unprofessional here and I don’t know where they hire these people but they need some common courtesy. I came here to get a iv because I was throwing up over and over. They stabbed me 6-7 times before calling the doctor in who still wasn’t able to do it. This is one of if not the worst urgent care I have ever been too.

I have NEVER been here and keep getting text messages that I owe them $. Phone lines are not answered and I am reporting them to medical board and the local Franchise Board.

Do Not Go Here for a COVID-19 Test. They billed $435 for a test. Even with an appointment they did not administer the test until 2 days later. They billed us for the first appointment "screening", the test, and a zoom call to get our results. They did not even provide the results in writing.