I scheduled the appointment online and went straight to the appointment in Meridianville with excellent service. However, they had a small problem. After I was swabbed, the nurse came to let me know that they didn’t have the tools to test the sample, but we can send you on Shields Road and you can walk right in and get your sample again and steroid shot. This did not happen. The front desk young black lady was rude! She had no empathy! She didn’t listen to me nor the sweet registrar lady from Meridianville. She said there are all these people in front of you so just sign in and have a seat. I told her that I already had an appointment at Meridianville and the situation. She said, yea, they called but we got all these people in front of you. I was not happy on top of feeling horrible. She was an awful customer service employee at the Shields Road AFC!! Train your employees!!

The entire staff from check in, to nurses, and the nurse practitioner were so sweet and helpful.

I will NEVER in my life go back to this urgent care again, i saw the nurse practitioner and she basically told me it was nothing she could do for me but to let a sinus affection run its course she called me in some lidocaine to numb my throat. What was numbing my throat gone do for a sinus infection, please tell me what was that gone for me? I’m a healthcare worker myself, i work in a pharmacy . You go to urgent care for urgent help not for someone to tell you they can’t help you with sinus infection. In this day and age NO ONE cares about anything and it definitely shows in staffing, jobs, careers, EtC. I’m not the type of person to do reviews because you always want to give people the benefit of the doubt but no she was horrible. I was seen on 11/24/2024 at 10:21 am. The WORST urgent care in meridianville.

Been sick for two weeks and my cough has gotten worse. They're preemptively treating were very patient and understanding. Vanessa and NP Brandt were excellent today even with being extremely short-staffed they didn't make me feel like they were rushing me or like they were annoyed with me.

Fantastic staff and the provider was great. Not feeling good and didn’t have to wait hours.

I was in and out within an hour or less. Excellent care!

I was a walk in and was able to be seen in less than an hour. The staff is wonderful and very professional! Very good experience!

The receptionist cheerfully helped my with my computer registration, which I greatly appreciate.  The MA was caring and professional and successful with my treatment.  The NP correctly diagnosed me and directed my treatment.   I am super pleased.

Took X-rays but provided no other care in the office. No brace, crutches or wrap provided. Received results a couple hours after the visit was over with just instruction to follow up elsewhere.

I had injured my arm due to fall. Skin was pulled back exposing flesh. The NP looked at it and said couldn’t do anything. She didn’t even clean the wound up. I was asking questions and she said if I wasn’t satisfied I could go to another doctor for second opinion. I would not recommend.