I arrived and checked in as requested. I waited for an hour and was skipped by people that came in after me. When I asked how much longer, I was told “Whoops. Our bad.” I asked if I could just pay the damn co-pay and they give me a work excuse. They said I had to be seen. Now 45 minutes later, I have had only my vitals taken. I’m sure my BP was elevated after dealing with this level of ineptitude. Took a total of 2 hours and 45 minutes.

Good service fast and quick friendly I will go back for all urgent needs

Front desk : very nice, kind, took way too long to get checked in especially since it was all completed online prior to getting there. We waited 30 minutes and there was only 1 other person in the lobby.  Triage : Very kind.  Nurse Practitioner: Seemed fine at the beginning. She did not have a computer with her. She did not have a pen and paper. She wrote nothing down that we discussed in that room. I told her a few VERY specific things because my kid is VERY specific when it comes to medication. No Liquid, no pills that have to be chewed then swallowed but that he COULD swallow a pill, preferably anything with a gel coating. I also said that I did not want him COVID tested. I never told her that she couldn’t test for Pertussis. She “assumed”because I said I did not want a nose swab for Covid testing that I didn’t want a nose swab at all but I did not say that. But even if I did say that, why could the swab not be done through the throat? I was under the assumption that we were going to Festival Center for chest X-rays and the swab testing or I would have said something before we left.  Festival Center  Front desk : kind, knew who we were and we were admitted within 5 minutes.  After the chest X-rays, we were sent to an exam room to await the results of the chest X-ray. We waited there 45 minutes before I go asked what the status was of the X-ray.  I was then informed that they could just call me with the results. So we waited 45 minutes for nothing.  Nurse Practitioner:  She calls with the X-ray results. We speak over the phone about the medication and she contradicts and argues with everything that I told her about the medication and its form. She interrupts me while I’m trying to explain and says, “Are you going to let me talk?” I replied to her that I was part of this conversation too, and that she just interrupted me. She was very rude and very hostile.  I called back to ask if what he had was contagious and if she had called him in some albuterol. She then proceeded to argue that I said he couldn’t have albuterol. I said that is not what I said. I said he does not do rescue inhalers and that he only does it in nebulizer form with a mask. She asks me if albuterol/steroids are ok and I said yes. Then she proceeds to tell me that I need to explain things better. I said no. You need to start writing things down and she hung up on me.   I know what I said about the swabs and I know what I said about the medication. Now we are left with no official diagnosis because neither clinic did a swab. She should be writing everything that is coming out the patient or parent's mouth.  It should not be coming from her memory. If we do return to AFC, we will not be following up with her. And now after telling me that she was going to call in the albuterol/steroids. She did not do so. Now, apparently it’s not medically necessary.

Wonderful visit very fast they got me feeling better than new

Everything went well at my visit at urgent care. Everyone was really nice

Service was fast and the staff professional and caring.

Check- in was nice and professional  Care awful  Practitioner appeared unconcerned  Wait time between was bad

Front desk was fast and efficient. Nurse chick was nice and professional.

Everything was fine, lovely people to take care of me. I was left in the room for an hour waiting on my work note tho while others were being taken care of and leaving

I was a walk in, no problem. The receptionist was very nice. The nurse was very polite and nice. The Doctor was very helpful,patience,polite and he explained everything, most of all he listen. Yes I would recommend your urgent care center to others.