American Family Care, Springfield

Open until 5pm

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Highlights

Modern patient experience

Mobile check-in, Mobile waitlist, Online paperwork

Overview

What to know before you go

Our booking link is to Save Your Spot and is NOT an appointment. It is the estimated time you will be seen once your registration is complete.  If your preferred time is...

Book an appointment at American Family Care - Springfield. American Family Care is an urgent care center in Springfield, located at 415 Cooley St.

Offering convenient urgent care services in a comfortable setting, and a proud partner of Solv, American Family Care ensures that your medical needs are addressed promptly and efficiently. We are open 7 days a week, catering to non-emergent healthcare conditions without the need for an emergency room visit.

At American Family Care, we provide a broad range of services, all handled by our experienced medical professionals. Our facility boasts state-of-the-art medical equipment and a comfortable waiting area, ensuring your visit is pleasant and effective.

What sets American Family Care apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience. Walk-ins are welcome, but we encourage online bookings to make your visit as quick and stress-free as possible.

Location

415 Cooley St

Springfield, MA, 01128

Office hours

Eastern Standard Time (EST)

Sun

7:45 am - 5:00 pm

Mon

7:45 am - 8:00 pm

Tue

7:45 am - 8:00 pm

Wed

7:45 am - 8:00 pm

Thu

7:45 am - 8:00 pm

Fri

7:45 am - 8:00 pm

Sat

7:45 am - 5:00 pm

Open now

Insurance and payments

Insurance

While American Family Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Medicare
PPO
Self-Pay

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

Camp physical

School physicals

Sports physicals

Laceration repair (stitches)

10-panel drug test

5-panel drug test

Hepatitis test

Wart removal

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.5

Overall rating

Wait time

3.9

Quality of care

4.6

Bedside manner

4.6

Staff friendliness

4.7

Facility cleanliness

4.7

What patients are saying...

5.0

As soon as I walked in I was greeted by the friendly staff. The most memorable moment was when the intake nurse (Kayla) made me feel super comfortable and welcome. She’s very good at her job and handled everything with professionalism. I will definitely be coming back.

Jose P.

Jan 29, 2025

Verified

1.0

I got charged $180 only for them to tell me that I need to go to the emergency room like can I get my money back I feel robbed. Don't recommend such a waist of time and money.

Jacqueline J.

Jan 26, 2025

Verified

5.0

Have a sore on my left leg and I had gone to urgent care in the past and found out it was cellulitis so I went back to them and I saw a different doctor the nurse was or receptionist was very prompt on giving me the fill out sheet I did that and then with a matter of 10-15 minutes I was in the office seeing the doctor and of course it was the same thing so it wasn't so much as the scheduling because it was a walk-in matter but they solved my problem and gave me antibiotics very happy with the service

Cynthia M.

Jan 19, 2025

Verified

2.0

I actually went online to 'save my spot"! What a DISASTER!! My so-called place in line was for 2:10. I actually left that place at 5:00pm!!!!! A JOKE I was sick(cold virus) when I arrived BUT WORSE when I left. A damn shame. Urgent care you got to be kidding!!!

Janet B.

Jan 19, 2025

Verified

1.0

Went in to get checked out for neck and back injury and when I finally got in with the doctor after 4 hours I wasn’t even given a physical exam and his concern was a Cspine injury and didn’t even touch/feel impacted area or any time of physical exam and sent me to ER without any neck brace for his high concern for Cspine injury. Complete waste of time and very unprofessional. Would not recommend anyone to this place.

Anthony B.

Jan 16, 2025

Verified

1.0

Wait time was over two hours. Time with provider less than 5 mins.

Lydia W.

Jan 11, 2025

Verified

5.0

Friendly, courteous professional staff. I was a walk in and wait time was reasonable. I was very impressed with how efficient everyone was. I would recommend this urgent care facility.

Sandra P.

Jan 8, 2025

Verified

5.0

I appreciate how thorough the staff were  based on my symptoms.  Katherine Howard was amazing!! Wish she could be my PCP!!  I wish i had gone there when i was originally ill 2 weeks ago but the drive felt too much. I probably would have been better by now if i had. Next time I'll drive the 25 minutes. Live and learn.  I have been using this urgent care for almost 5yrs. I will continue to do so. Just because there’s a new place in town, doesn’t mean it’s better. Sticking with what I know to be good.  And i tried click on the heart for recommendation of this provider but i would not work.

Denise L.

Jan 5, 2025

Verified

5.0

Scheduling was so simple. Check-in is very easy. The staff were very nice and helpful. I received a a very good care from the physician and she was very nice and good at her work. Thank you!!!

Susanna A.

Jan 2, 2025

Verified

5.0

I was a walk-in and expected to wait. It was an hour or hour and a half. Beats waiting at the ER all day.  I had a few issues with the signing in on my phone and had to keep bothering the girl at the front desk.  She was very patient with me and very sweet!  Very friendly staff! I’ve been there many times and never had a bad experience.

Joanne S.

Jan 1, 2025

Verified

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate American Family Care in reviews?

213 patients have shared ratings for American Family Care in Springfield on Solv. The average rating is 4.5 out of 5. That includes 3.9 for wait-time, 4.6 for quality of care, 4.6 for bedside manner, 4.7 for staff friendliness, and 4.7 for facility cleanliness. You can read all the individual patient reviews on American Family Care's profile.

How do I make a booking at American Family Care, Springfield?

You can book a visit with American Family Care directly through Solv. The clinic also accepts walk-in patients, however, booking in advance usually minimizes your wait time, allowing you to get in and out of the urgent care quicker.

What insurance does American Family Care accept?

American Family Care accepts Medicare, PPO, Self-Pay. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at American Family Care

Depending on insurance status and whether American Family Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-75 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of American Family Care, Springfield?

As an urgent care center, American Family Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, American Family Care will provide a variety of vaccinations, annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is American Family Care, Springfield located?

American Family Care is located at 415 Cooley St in Springfield and serves patients throughout the area.

Is American Family Care, Springfield open on the weekends?

Yes. American Family Care is open on weekends including Saturday 7:45 am - 5:00 pm and Sunday 7:45 am - 5:00 pm.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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