American Family Care, West Springfield

Open until 4pm

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Highlights

Modern patient experience

Mobile check-in, Mobile waitlist, Online paperwork

Overview

What to know before you go

Our booking link is to Save Your Spot and is NOT an appointment. It is the estimated time you will be seen once your registration is complete.  If your preferred time is...

Book an appointment at American Family Care - West Springfield. American Family Care is an urgent care center in West Springfield, located at 18 Union St.

Offering convenient urgent care services in a comfortable setting, and a proud partner of Solv, American Family Care ensures that your medical needs are addressed promptly and efficiently. We are open 7 days a week, catering to non-emergent healthcare conditions without the need for an emergency room visit.

At American Family Care, we provide a broad range of services, all handled by our experienced medical professionals. Our facility boasts state-of-the-art medical equipment and a comfortable waiting area, ensuring your visit is pleasant and effective.

What sets American Family Care apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience. Walk-ins are welcome, but we encourage online bookings to make your visit as quick and stress-free as possible.

Location

18 Union St

West Springfield, MA, 01089

Office hours

Eastern Standard Time (EST)

Sun

8:00 am - 5:00 pm

Mon

8:00 am - 8:00 pm

Tue

8:00 am - 8:00 pm

Wed

8:00 am - 4:00 pm

Open now

Thu

Closed

Fri

8:00 am - 8:00 pm

Sat

8:00 am - 5:00 pm

Office photos

Clinic office (0)

Insurance and payments

Insurance

While American Family Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Medicare
PPO
Self-Pay

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

Camp physical

School physicals

Sports physicals

Laceration repair (stitches)

10-panel drug test

5-panel drug test

Hepatitis test

Wart removal

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.6

Overall rating

Wait time

4.2

Quality of care

4.7

Bedside manner

4.7

Staff friendliness

4.8

Facility cleanliness

4.7

What patients are saying...

5.0

love the staff and i wasn’t waiting for long, answered everything i had a question for.

Angel E.

Nov 17, 2024

Verified

5.0

The registration process on my cell phone was rugged for an old person. Would rather have filled out paperwork or used a patient friendly tablet

Susan W.

Nov 16, 2024

Verified

5.0

In and out in under an hour. Staff was wonderful. I saw Bethany, she was wonderful.

Robin R.

Nov 15, 2024

Verified

4.0

Had cough, sore throat, and congestion for almost a week. Didn't even do any swabs for covid, rsv, flu, strep, etc. Recommended only otc products which I would have been okay with if they had even attempted to consider other options.

Aesha P.

Nov 14, 2024

Verified

5.0

Woke up early in morning feeling rundown achy body and out of my psych meds over 30 days and first suggestion without the Mass health insurance agent finally after all the " runarounds " it was suggested by the INS agent to to go to Urgent care I went to the local on in West Springfield Mass....very nice concerned withand compassionate and from front desk to being checked out and tested and left from the doctor in charge of triage not a long wait also

Mary Ann S.

Nov 12, 2024

Verified

5.0

Very happy from signing in. A little confusing for me but girl at front desk helped immensly

Margaret G.

Nov 12, 2024

Verified

5.0

Appointment was fast. Everyone was friendly and helpful.

Elizabeth R.

Nov 12, 2024

Verified

5.0

I was seen for a tooth ache/infection. I was able to register with my phone and even keep track of wait times. Provider was extremely kind, informative and efficient.

Kristina H.

Nov 10, 2024

Verified

5.0

I been to your office before and found everyone is nice knows there job and I wasn't there to long As far as the Medical staff they are exceptional All of the  !  I have had Charity before and she is kind  and knows what she doing   She is a pleasure to have take care of me.  Yes I would right away!!❤️❤️💙

Mary M.

Nov 9, 2024

Verified

5.0

I was very pleased with all of the people that I interfaced with.

John F.

Nov 9, 2024

Verified

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate American Family Care in reviews?

114 patients have shared ratings for American Family Care in West Springfield on Solv. The average rating is 4.6 out of 5. That includes 4.2 for wait-time, 4.7 for quality of care, 4.7 for bedside manner, 4.8 for staff friendliness, and 4.7 for facility cleanliness. You can read all the individual patient reviews on American Family Care’s profile.

How do I make a booking at American Family Care, West Springfield?

You can book a visit with American Family Care directly through Solv. The clinic also accepts walk-in patients, however, booking in advance usually minimizes your wait time, allowing you to get in and out of the urgent care quicker.

What insurance does American Family Care accept?

American Family Care accepts Medicare, PPO, Self-Pay. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at American Family Care

Depending on insurance status and whether American Family Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-75 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of American Family Care, West Springfield?

As an urgent care center, American Family Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, American Family Care will provide a variety of vaccinations, annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is American Family Care, West Springfield located?

American Family Care is located at 18 Union St in West Springfield and serves patients throughout the area.

Is American Family Care, West Springfield open on the weekends?

Yes. American Family Care is open on weekends including Saturday 8:00 am - 5:00 pm and Sunday 8:00 am - 5:00 pm.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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