American Family Care, West Springfield

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Highlights

Modern patient experience

Mobile check-in, Mobile waitlist, Online paperwork

Overview

Book an appointment at American Family Care - West Springfield. American Family Care is an urgent care center in West Springfield, located at 18 Union St.

Offering convenient urgent care services in a comfortable setting, and a proud partner of Solv, American Family Care ensures that your medical needs are addressed promptly and efficiently. We are open 7 days a week, catering to non-emergent healthcare conditions without the need for an emergency room visit.

At American Family Care, we provide a broad range of services, all handled by our experienced medical professionals. Our facility boasts state-of-the-art medical equipment and a comfortable waiting area, ensuring your visit is pleasant and effective.

What sets American Family Care apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience. Walk-ins are welcome, but we encourage online bookings to make your visit as quick and stress-free as possible.

Location

18 Union St

West Springfield, MA, 01089

Office hours

Eastern Standard Time (EST)

Sun

7:45 am - 5:00 pm

Mon

7:45 am - 8:00 pm

Tue

7:45 am - 8:00 pm

Wed

8:00 am - 4:00 pm

Closed now

Thu

7:45 am - 8:00 pm

Fri

7:45 am - 8:00 pm

Sat

7:45 am - 5:00 pm

Office photos

Clinic office (0)

Insurance and payments

Insurance

While American Family Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Aetna
Anthem
Blue Cross Blue Shield
Cigna
Humana
Medicaid
Medicare
PPO
Self-Pay
TRICARE
United Healthcare

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

Camp physical

School physicals

Sports physicals

Laceration repair (stitches)

10-panel drug test

5-panel drug test

Hepatitis test

Wart removal

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.5

Overall rating

Wait time

4.1

Quality of care

4.7

Bedside manner

4.7

Staff friendliness

4.7

Facility cleanliness

4.7

What patients are saying...

5.0

I love how my doctor and nurses that where really cared about their patients

Kelvin G.

Dec 30, 2025

Verified

5.0

Scheduling my appt eas very easy. The girl in the front was very friendly n helpful. The doctor was very helpful. Overall the whole staff was wonderful.

Elsie P.

Dec 30, 2025

Verified

5.0

Came in for earache , signed online for faster processing, showed up 17 min earlier. Accepted for vital signs measurements appx. 30 min after my appointment time, sent back to waiting area. Called back after another 30 min.  Slow on service. Front desk is rude when asked about timing.  Initially was told they don’t have available rooms than was told they only have one provider:(

Ilhom M.

Dec 26, 2025

Verified

5.0

Awesome clinic with caring and efficient staff and doctors. Will be going back if i need urgent care. Recommend to everyone!

Heajeon S.

Dec 24, 2025

Verified

5.0

The waiting area was extremely cold the deck in was convenient Staff and the Providers bedside manners were great

Robin S.

Dec 21, 2025

Verified

5.0

There very good at seeing you at your convience they take the time to listen to you and explain everything to you well

Lilly G.

Dec 16, 2025

Verified

5.0

Woke up this morning, foot swollen and red. They took me in quickly and took X-rays to make sure there was nothing in.my wound. Everyone was kinda mad and compassionate. Great group of people.

Nancy L.

Dec 12, 2025

Verified

4.0

Did not know i could schedule a appointment. Did have quite a wait but was worth it. But staff is always the best!

Patricia L.

Dec 12, 2025

Verified

5.0

Had an allergic reaction to something I had from lunch & they put me right in. Their AMAZING!!! ❤️❤️❤️

Daisy V.

Dec 10, 2025

Verified

5.0

I got excellent care at this regency care . The staff was very nice and has compassion for there patients thank you for all you do. Keep up the great fight to make people feel better. Thank you for excellent care.

Polly C.

Dec 9, 2025

Verified

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate American Family Care in reviews?

1,061 patients have shared ratings for American Family Care in West Springfield on Solv. The average rating is 4.5 out of 5. That includes 4.1 for wait-time, 4.7 for quality of care, 4.7 for bedside manner, 4.7 for staff friendliness, and 4.7 for facility cleanliness. You can read all the individual patient reviews on American Family Care's profile.

How do I make a booking at American Family Care, West Springfield?

You can book a visit with American Family Care directly through Solv. The clinic also accepts walk-in patients, however, booking in advance usually minimizes your wait time, allowing you to get in and out of the urgent care quicker.

What insurance does American Family Care accept?

American Family Care accepts Aetna, Anthem, Blue Cross Blue Shield, Cigna, Humana, Medicaid, Medicare, PPO, Self-Pay, TRICARE, United Healthcare. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at American Family Care

Depending on insurance status and whether American Family Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-100 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of American Family Care, West Springfield?

As an urgent care center, American Family Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, American Family Care will provide annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is American Family Care, West Springfield located?

American Family Care is located at 18 Union St in West Springfield and serves patients throughout the area.

Is American Family Care, West Springfield open on the weekends?

Yes. American Family Care is open on weekends including Saturday 7:45 am - 5:00 pm and Sunday 7:45 am - 5:00 pm.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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