Everything was great besides the wait time and that do to a man who needed stitches before me

This was my second visit to Ascension Urgent Care in Springfield and I am even more impressed with every aspect from online appt picking the time that suits me to the very compassionate professional services provided. I am 74 and not so techno savvy but they made the process easy.

Bedside manner was phenomenal, staff were very helpful, caring and respectful, absolutely amazing with small children would 100% recommend this urgent care to anyone

I got a 145 appointment and got there 10 minutes before. Waiting room had lots of people. I asked since I had an appointment is that going to matter She said yes. The wait list had me 2nd in line and there were 2 walkins listed They went in before me and I didn't get called until an hour and 5 minutes after my appointment time.

Only thing I have to complain about is my son had a 10:00 am appointment time, we got there at 9:40am like asked. We sat in the waiting room until after 11:00am and did not leave the office until almost 1:00pm. A lady that came in way after 10:00am after us was taken back before my son because she apparently had an appointment at 9:45 but she was late and since she was late my son should have went back around his appointment time and my son was sitting in the waiting room crying in pain and so sick he couldn’t even stay awake he was in an out of it and he was made to wait over an hour before making it to the back. The NP was very nice and did everything she could but the wait times is just absolutely ridiculous and need better time management.

Very professional clinic with good quality care… the staff members were great and check in was easy waiting time not very long. The girl at the x-ray machine was exceptional.!!

Scheduling was easy. Check-in was easy. Staff was efficient and caring. Very knowledgeable nurse practitioner. Wait time was a little lengthy, but office was very busy. They seem to try to move patients quickly as they could.

Everyone is on their game here. The staff are all professional and caring. I wouldn’t consider anywhere else.

Had something in my eye that we couldn’t find or get out.they took me right in, checked me in on my phone for me because I couldn’t see to, explained everything  and got my eye cleared quickly. This was the most efficient , caring, helpful medical place I have been in a long time. I highly recommend  them.

Excellent care , I highly recommend for the highly train care I received in what turned out to be a more serious matter and they called me an ambulance .