Let me start off by saying that I am an African American female currently in medical school. Sadly, I had to experience FIRSTHAND, IMPLICIT BIAS from an incompetent PA, named Amanda Keeney Carte. Amanda was the most incompetent, dismissive, and biased health care provider I have Ever encountered in my life. She was very degrading, asked me inappropriate questions, rushed through my entire appointment, and despite the symptoms that I presented with, she made the assumption that I had an STD. Are we surprised here? NO; this is a common practice amongst non-African American providers (particularly White providers) who mistreat and don’t listen to their African American patients. THIS HAPPENS EVERY SINGLE DAY! Since she ASSUMED That I was dirty (after insensitively asking me do I clean myself) and had An STD, she prescribed me antibiotics to treat this mysterious STD even after I expressed To her several times I wanted To be treated for a UTI. Even after ALL of my STD testing came back negative and my urine culture was positive for a UTI (which I knew was my issue the entire time) she still kept me on the same antibiotic that she prescribed for my non-Existent STD! I had To call the office and request an actual doctor to prescribe me the new and correct antibiotic of choice so that my infection did not progress to pyelonephritis. I specifically requested that Amanda no longer handle my chart since she has proven herself to be INCOMPETENT. She also lied to the office manager and denied ever questioning me about “cleaning myself.” The office manager, Tara Secondi, tried to make excuses for Amanda, telling me, “Oh, that’s so not like Amanda,” insisting that Amanda could not have said or done those things to me. That is the wrong way to handle a patient who is complaining about a humiliating experience. That shows zero compassion. I’m in the process of moving my complaint up the chain of command and writing a letter to Atrium about this HORRIBLE experience. If Amanda treated me (someone who is currently in school working on obtaining an MD with FAR more knowledge than her) like this, I imagine she treats other minority patients the same exact way, if not, worse. Apparently, she assumes all young adult African American females are dirty, don’t clean themselves regularly and have STDs; her words, not mine. I would love to know where Amanda received her education because she obviously is lacking. She needs diversity and implicit bias training right away.