Needs to take my kids to see a HCP because they are sick so I walked in

I originally went to a AFC Urgent healthcare on Poplar. It is rated 4.7 stars unfortunately I gave it zero stars staff was very unprofessional. The nurse could not get my blood pressure four times in a row. The doctor came in. He could not get my blood pressure finally a nurse in the back got my blood pressure. The first nurse by the way ripped off the BP cuff each time she couldn’t get it. Then left it on my arm , fingers turning purple while she went to get the doctor. The doctor was nice but the nurse in front office staff were extremely rude. I can’t say anymore about the attitude. Now for my pleasant experience at Baptist I am extremely excited to say I will tell all my patients to go there for urgent care.  Baptist urgent care on Wolf River Boulevard. They were very professional, everybody. I was seen in a timely manner. The place was very clean as well. I highly recommend this urgent care.

Everyone here was so sweet and attentive. Check-in was smooth and easy. We were in and out in under an hour. Amazing, keep up the great work!

Had sinus infection for several days and could not cure with home treatment.    Went to office and was taken care of by APN.    All staff was very friendly.

Waited over an hour to be seen. Nurse practitioner was very friendly, knowledgeable and made me feel at ease. As of today, my prescription hasn’t been placed at the pharmacy. Very disappointing.

The staff was excellent. The facility was very clean. Alicia was excellent and helpful. The wait was a little longer than I expected, since I made an appointment. I will go here again when I need help.

I had a good experience with the nurse practitioner I saw; however, I had to wait 30 minutes for my 8 o’clock appointment, which made me late for work. Additionally, the nurse who saw me during triage was rude, and I felt discriminated against. Because of these issues, I would probably not return to this location.

Though it was really busy, all the staff were welcoming, helpful, knowledgeable and thorough. Thank you especially to NP Devon and the UT nursing student who was the tech.

I had a fantastic experience at both Baptist Urgent Care Germantown and Bartlett. We made a 9:30 AM appointment at Germantown and waited only 30 minutes to be seen. The facility was clean, calm, and not crowded, and the staff—both the nurses and the practitioner—were incredibly friendly and professional. They quickly assessed my hand injury, explained everything clearly, and even called ahead to the Bartlett location to let them know I was coming for stitches. At Bartlett, the experience was just as great. We waited only a few minutes, and the practitioner who stitched up my hand was incredibly skilled, gentle, and caring. The nurses were equally kind and made me feel completely at ease. From start to finish, everything was efficient, compassionate, and professional. We were completely done by 11:30 AM, and I left feeling confident in the care I received. I highly recommend Baptist Urgent Care at both Germantown and Bartlett—this will absolutely be my go-to place in the future. Five stars!

Very enjoyable place to go to. Everyone was so friendly.