My first time visiting and wasn’t sure if I could get the help I needed but I received the best care by far. From the nurse at the front desk, to the care and attention I received when the nurses and doctor worked to find the root cause of my pain and to the information they need as I was being discharged. I literally spent only a couple of hours and I HIGHLY RECOMMEND considering, no going, to the BellaireER for your urgent care needs.

If I could give zero stars, I would. I had the worst medical experience of my entire life going to this ER. I came in with my partner around 4 AM due to severe back pain I believed to be a complication from a UTI. We were the only other people besides medical professionals in the building at the time, yet my entire experience felt incredibly rushed. My intake notes were recorded on a napkin by the radiologist. I explained I had OCD and anxiety, but it was disregarded. The nurse could not get a stick to draw my blood or for the IV, but continued digging around in my arm even when I politely requested a break due to an oncoming panic attack. She seemed very annoyed but after asking 5 sperate times she allowed me "one minute" to compose myself. My IV tubes were dragged across the ground, and she began administering medication without ever explaining what she was giving me. I had to ask each time she began giving me something new. My doctor was incredibly unprofessional, describing my pain in infantilizing terms ("It hurts when you peepee?") as well as pressuring me into a CT scan for "blood in my urine" after I repeatedly explained I was menstruating. I was not given time to decide if I was okay with the CT scan or to figure out if my insurance would even cover it. The entire staff surrounded me as I called my parents to ask if the CT would work, even pressuring me to put them on speaker to explain there was "no diagnosis without the CT." He explained he was concerned about my uterus, bladder, kidneys, appendix, ovaries, and colon despite me explaining my UTI symptoms leading up to the back pain as well as my history of frequent UTIs. I was diagnosed with a kidney infection before radiology could look at my scans, and later confirm my kidneys had no sign of infection, so the CT scan was pointless. Again, I was the only patient present, there was no need to rush my decisions especially since they kept me on a saline drip for three hours anyway. I cannot imagine a worse way to be treated while I was in some of the most extreme pain of my entire life. If I could sue, I would in a heartbeat.

I recently visited Bellaire ER and they were excellent all around. Miss Ana in the front desk was very nice and helpful. And Dr. Quintanilla was very professional and gave me the upmost care! I would definitely recommend and use Bellaire ER again!

I recently visited Bellaire ER. The front desk ladies were very nice. My nurse Melissa went above and beyond to make me feel better. Lastly Dr. Quitanilla provide fast precise care to get me back on track and feeling better. Thank you all.

Special thanks to Adriana, Sebele, and Jay for their hospitality 😁😁😁😁