Had a little bit of a wait time but staff made up for it , they are kind , efficient, made the visit easy going.

All of the staff were kind, caring and competent! I was well taken care of by each discipline. If you have an ailment, I would recommend receiving your care here. Can also make appointment on-line. Thank you

Very friendly staff. Was able to schedule myself the night before my appointment. Easy check in process. The PA and MA were very nice and courteous. I would go there again if needed.

They seemed understaffed, and there was a long wait, despite me having an appointment. I was brought in approximately one hour after my appointment time. After my exam, it was requested that I collect and drop off a stool sample to a nearby Quest lab. I followed the instructions with the supplies that Carbon Health had given me and was misinformed on several fronts: -I was told I was able to just drop off the sample without waiting or speaking to anybody; This was false. I had to wait a half hour after having to check in for a walk in appt.  -I was given only one sample bottle for collection by CarbonHealth for four separate tests. Upon drop off I was informed I needed FOUR separate sample bottles for the tests the clinician had requested, and that they could not use my single sample for this. After I told them that my doctor only gave me one sample bottle, they asked me if I had gone to CARBON HEALTH. When I said yes, they informed me that this is very typical of Carbon health. Why? Doing this sample collection while ill was already an annoying task, but to be misinformed about the process, causing me to have to repeat it, while still ill, delaying the results EVEN further, is infuriating.  If my delayed lab results inflict unnecessary harm on a condition worsened by delayed treatment, I will sue Carbon Health.

Scheduling was very easy on the app.  Linking my children to my account was a bit of a trouble.  However during my check in process, front desk was able to seamlessly take care of it.  From the minute I walked in to the end of the visit, it was too notch.  Given it was a holiday and my children caught strep, it was a stressful day as is.  So thankful for the amazing team at the Echo Park branch.

Good news and bad news. Took a hard fall on my shoulder and was in enough pain to seek medical attn on a Saturday afternoon. Made appt quickly, not crowded, no waiting, was sent 20 min away to another location to get x-rays. All done within 2 hrs. But then, nothing—never received a Care Plan or any commmunication. Called the next morning and was told I should have received Care Plan but med guy didnt finish it, so I would be priority today. 6 hours later have received nothing and office not answering phone. So without any feedback this is not useful. Is my shoulder broken? Tissue tear? Need meds? need more xrays? Good start but in the end—fail.

Very convenient and helpful staff. Liz, Kelly.

The team here was able to take care of me quickly and efficiently when my primary care at Cedars couldn’t. They were a lot nicer too.

Friendly staff, short wait, easy to find.

Dr. Colin & PT/PA Lauren? Were wonderful. Appt was at 4:15pm, 10/31z. Kudos to staff on duty.