I was pleasantly surprised by how easy it was to navigate the app and schedule my appointment. The interface was user-friendly, making the whole process straightforward. When I arrived at the office, I was greeted by a modern and cool environment that immediately set a positive tone. The young gentleman at the front desk who checked me in was incredibly friendly and efficient, making me feel welcome right away. I didn't have to wait long at all, which was a bonus. Both practitioners who attended to me were knowledgeable and attentive, ensuring I felt comfortable and well-cared-for throughout my visit. Overall, it was a fantastic experience!

Pleasant experience considering…. Very professional staff. Easily accommodated my needs!

Second visit as exceptional as the first! Wish they had primary care in So Cal!

Amazing staff and so efficient. I was in an out in 22 minutes. GREAT JOB!!

I cannot say enough positive things about this urgent care facility. I have recently moved to Santa Monica and had not had time to research facilities when I broke out in serious hives. I made the first appointment I could with Carbon Health and when I arrived I was pleasantly surprised with a very minimal wait time. The staff was very helpful and professional. The facility was clean and neat. The doctor I saw was very knowledgeable and thorough and instantly helped me figure out what had caused the problem. Within days I was on the mend. I am very happy I have this facility that I can trust with my health as needed. I will be recommending Carbon Health, Santa Monica to my friends and family.

Very positive and professional experience

I went in for a dry cough and sore throat. They did a combination Covid, FLU and RSV test and told me to check the app in 40 minutes. I went home and then received a voicemail saying something that was very hard to understand because the girl was mumbling and talking very fast- bottom line, I will not get test results for whatever reason and they want me to come back tomorrow- I won’t be doing that. Very disappointing visit.

This was awful. I got confirmation on my app that I had a 9:45 appointment. There was no one there when I arrived around 9:15. When I got there, she couldn’t find it. She was not helpful and did not let me know the wait time. I noticed when I got an alert for an appointment at 10:45. I had been waiting since 9:15 and it had been an hour so I asked her (after watching everyone be taken before me) and she said “I don’t know… probably at this rate you’ll get in at 10:45”. I left. Your app was very difficult, staff was rude, you’re out of PCR tests? I will never return. So awful.

Very quick service, and great care! Great communication and I felt in good hands.

Clean, fast and friendly…HOWEVER: Their app doesn’t work and their phone system doesn’t work after a dozen calls and messages a I had to drive back over to get my test results. I dialed their number on speaker phone in front of the receptionist and she could hear the message but her phone did not ring. They need to get their act together