COVID protocols/cleanliness, extra HEPA filtered rooms, wonderful staff-worked efficiently. in and out in a timely manner and labs came back relatively quick!

I've never felt more compelled to write a review. The customer service, or lack thereof, needs to improve drastically. The person who called me to ask questions before my Covid test must've skipped the training on phone etiquette because she was nothing but rude and disrespectful. I know that if I were to speak to a customer/client in the way in which she spoke to me, I would no longer have a job. I'm sure there are many pleasant people who work here, so it's a shame that one person can leave such a sour taste -- it's evident some people do not belong in a customer-facing role and the person I spoke to today is proof of that.

I have used this location several times and have never had any issues until today (2/25/20). I went in with my son and when arrived, receptionist was on phone and after about a few minutes, she told the person in the other line that she had to go because someone was waiting. When she hung up i went up to the desk and proceeded to tell her my reason for the visit. She was able to pull up my account and informed me that i had a $13 balance from 2 years ago. I gave her my credit card and paid the balance. I them proceeded to tell her my son’s insurance might be out of date and provided to her the new policy number. I verbally gave her the number and she put in the system. She told me it didn't take so i told her i would check with the policy holder and confirmed with her that it was active and should work. At that point , a nurse came out from the offices and sat behind the desk with The receptionist. The receptionist asked her if she know Why the card would not be work. At this point I moved to the waiting area because I thought they were going to figure out what was wrong. I sat in the waiting area with my son for about 10 minutes. At this point i overheard that they were talking about an apartment And that is when I went back up to the desk to ask her what is going on. The receptionist told me again that it was not working so I asked her what I should do. She told me to call the insurance company to find out. Because I am not the policyholder I called the policyholder and told him to call the insurance company. Insurance company informed us that Everything should work and everything is active. I relayed this information to the receptionist and she said well there’s nothing I can do. I asked her if she can call to get confirmation that it is working. She then told me that it is not her job to call and that there’s something wrong with my policy. I again told her that I had just called and I was informed that everything is active and should be working. She then told me that she does not have time to call insurance companies because she has lots of patients. There was not another person in the waiting area except myself and my son at this time. Another patient had just walked in while this was going on. I asked her could it be a issue with her system and she insisted her system was fine. So i said there is nothing else she can do to help resolve this or offer any other solution. She then proceeded to say i was rude and that she did not want to help me. I was not rude or disrespectful throughout this interaction. I was visibly aggravated for the lack of customer service on her part. I asked her for her name but she would not tell me. My son was feeling very sick so i decided to leave. I went to partners urgent care and my policy was fine and was seen within 15 minutes. System glitches happen all the time but the lack of willingness to go beyond the ordinary to help from this receptionist is quite sad given the environment she works in. You will lose customers if her behavior is not corrected. While even i dont believe that the customer is always right but most people are reasonable and employees should be trained to offer solutions and assistance even if it means having to go beyond the norm.

Everyone there is either a NP, PA, medical assistant, EMT, CNA, or just a nobody off the street who they claim is a medical assistant but actually never went to medical assistant school or got certified in anything. Some of the medical assistants refer to themselves as nurses (they are not) some of the medical assistants refer to the providers as “the doctor” (they are not) they had their employees working 12 hours shifts and couldn’t even sit down for a 30 minute break. They tell the employees upon being hired not to take the health insurance. They have rad techs running the place as an office manager, EMT’s training medical assistants and other staff. Teaching medical assistants how to do IV’s which they should not be doing. They talk about the employees, patients, etc. VERY unprofessional you do not want to go here or work here. (Coming from former employee)