I visited the Care Now located at 5570 Camino Al Norte North Las Vegas, NV 89031 on June 25th, 2023. I have C-PTSD which causes me to have a phobia of blood pressure machines and having my blood pressure taken. I have medical trauma that is related to this. I have been living with this diagnosis and phobia for 10 years. I can't begin to describe how difficult these years have been for me. I have been on NUMEROUS sedatives, tranquilizers, SNRI's and blood pressure medications. In addition to medicine, I have a psychiatrist and therapist to help me work through my CPTSD and phobia. I would have to drug myself into a catatonic state just to visit a doctor. Despite being drug induced, my panic would be through the roof. I live(d) in constant medical fear. It has deeply effected the way I live and who I am as a person. I'm getting emotional just thinking about how many dark nights I have had due to this. I share this because I have avoided getting medical care or pleading with the medical team to avoid taking my BP. You can imagine the insensitive comments I have heard from the medical community. Which only made me feel broken and undeserving of medical care. A couple of days ago, my daughter went with me to this urgent care for treatment. My first interaction was with the lady at the front, Nicole. She is the most calming and kind hearted person I have ever encountered in a medical facility. She treated each person who entered the doors as if they were the only person who mattered. Impeccable customer service. You literally could not have hired a better person for this position. She is what every facility should strive to hire. I hope she knows that she was the first reason I was able to stay calm and not let my anxiety rule me. Her disposition and nature was exactly what I needed in that moment. After that, I was greeted by LaTonya Houston. She walked me back and talked me through the initial questions. When it came time to have my BP taken, I had asked to skip this part due to my C-PTSD and phobia. I fully expected her to dismiss my fears or make some snarky comment about white coat syndrome (even though it's deeper than that). Instead, she treated me like I was a person with feelings. She saw me AND she heard me. I have goosebumps as I write this. She told me that everyone has their own fears and that mine was valid. I have waited 10 years to hear someone from the medical community to say this to me. Together we decided to check my BP with a manual cuff as the automatic one is too much for me. She never complained and she didn't rush me. She treated me as if I was a friend. She calmed my soul. I felt safe with her. She is the ONLY medical person in the last 10 years who has checked my BP without making it traumatic. She did the exact opposite. In fact, this was the first time that I had my BP checked without being over medicated and experiencing panic. And the best part, my BP was a normal reading instead of the typical "any higher and you'll have a stroke" level. LaTonya is someone who I have been praying to encounter in the medical profession. I was in a place of darkness and lacked any confidence in the medical field....then I met LaTonya. This may seem insignificant, however, she was an answer to my prayers. I wish it wouldn't have taken 10 years for me to find her, but I am beyond thankful that our paths crossed. I wish that I could have her anytime I need to go to the doctors. I have been on cloud 9 since meeting her. She has helped lighten my mental load. I will be forever thankful for her and will never forget her. Literally an angel in human form. If she reads this, LaTonya, you have helped heal a part of me that seemed broken. Please know you have made a difference. Laura Brown

If I could give "0" stars I would. I have always had good experience at this urgent care until today. I have a sinus infection, i get them 1-2 times a year. Every time I need a z-pak to get better. I know this from experience. Since it was a Sunday I decided to go to urgent care. What a waste of my time. I checked in online at 9:21, at 11:07 I got the text saying they were ready for me to come in. They did not take me back until about 12:30. The RN takes all my information and swabs for testing. The doctor comes in at about 1:04, and tells me yes it's a sinus infection, but he won't give me the antibiotics I need. He only prescribed me musinex, and a nasal spray. IF THOSE WORKED FOR ME I WOULD NOT BE THERE WASTING MY TIME, And money for the ridicules copay. He would not listen to me when I tried to tell him the only thing that will help was a z-pak. He REFUSED to listen to me and refused to write the prescription for the medication I needed. If Dr. Pat Escamis, is there when you go, turn around and don't waste your time and money.

I went in and was greeted by front desk and helped out right away, MA was also kind. When I saw the NP he was very short with me seemed to be in a rush which I don’t understand I mean I paid my Co-pay to be seen, he was very short with me and dismissed me right away I asked for a Doctors note which should be my right I had insurance and again paid my Co-pay just to be denied a DR note because it was two days prior which shouldn’t matter Im visiting now and should at least gotten one for the day of and like I said paid my Co-pay to be seen. I would not recommend NP Nathaniel Magtoto. I don’t understand why he couldn’t give me a Doctors note was it a power trip or what honestly did not want to argue with him so I just left. I felt he was very rude and short with me as a provider I feel you should want to help your patient I felt I was bothering him. I didn’t appreciate just being dismissed.

I checked in online at 9 am. Came in at 10 am and I'm still waiting to be seen at almost 1pm. Save yourself the frustration and go to the ER if you have insurance!