I’m very frustrated with the open times vs. the time open on the web site. I’ve attempted to stop in multiple times (during the posted open times) just to find out they are closed. My first visit over a week ago required lab work. I’m still waiting on the results. I’m only looking to go back for a requested follow up.

Called ahead of time to check if we could get a COVID test, they said yes and we went to the office and called like stated on the website and what the person said to do on the phone. We waited for almost 45minutes, called back and was told we were at the wrong location. Not once did they tell us to go to the office in North Providence. When my wife finally got inside the office to find out what was going on, they told her they were closed. She basically had to stand there and demand treatment because of their crappy phone lines and lack of information. Was finally able to get to the COVID test and the person that came out was rude and got mad at me for winching when she shoved the test swab up my nose. When she finished I asked if she needed anything else and was told no. As she was walking in the door, she asked for my DL and insurance info. About 10mins later a doctor comes out and asks me to come into the office, in which I asked what was going on and told about my test results. They doctor left and the X-Ray tech took me to get x-rays. She was the only friendly person there. After that I was put back into a room and the lady that did my COVID test came in and wanted to do a second COVID test. The same thing happen but this time, she got pissed off at me and told me to do it myself. I told her I was fine it just hurts and she proceeded to jam it up nose again. After that I was left in the room for 5 minutes, only to hear the doctor calling my name, like a person that worked there, from the tables out in the patient area. Got my med and was on my way. Afternoon getting on the highway i realize I left my DL in the office. I have been trying all morning to get someone on the phone. THIS IS THE WORST DOCTORS OFFICE I HAVE EVER BEEN TOO!

Went here for years because it's difficult to get primary care provider and it was my only option. I went through 3 doctors because they kept leaving and finally ended up with Farina, who I never met in person and only spoke to on the phone once. Their phones have been broken from the start. If you try to call them directly they will hang up on you after being on hold for extended periods of time. You instead have to call their providence office and have them direct all requests. The facilities used to have a primary care wing and a seperate urgent care waiting area then for some odd reason they closed the primary side and crammed everything into the urgent care side. I had to go in regularly because of the medication I was taking and nearly every appointment was a nightmare. I would just go in for a simple follow up and they would try to take my blood and measure my vitals every time, insisting that it needed to be done. The last straw was I had to go in to get a refill for my meds and I was nervous going into a medical facility during a pandemic, but I kept reassuring myself that they would probably have strict procedures put in place. Nope! They put me in the standard waiting room. When I got in the nurse was all over me checking my blood pressure and breathing and got angry when I was a little apprehensive about her being all over me. Then they stuck me in a room with a hole in the ceiling from water damage while hearing nurse yell and complain about how awful patients are. I have now successfully left and changed facilities. My first appointment was a dream come true. Because of the pandemic they have you wait in your car and call you to come in when it's your time. The doctor (who I actually got to meet) and nurse were pleasant and professional and the office was clean. Do NOT go to Center of new England if you can help it.

First of all, although the website and phone service says they're open until 8, it's actually only open until 7. I came in at 630 not realizing this, so the staff took me in but were very clearly in a rush. They prescribed me antibiotics without telling me what they were for or what they were. When I went to fill my prescription, one could not be taken care of because the doctor did not provide a quantity. The pharmacy reached out several times, and did not receive a response. I also called several times without receiving a call back, and when I came in person, was told to come back later. When I came back later, I was told the pharmacy should have guessed the amount to give me. I am only care here because my own doctor could not fit me in and I thought it would be more convenient than the ER. (I am still waiting for my prescription.)

This primary care is one of the worst doctors office I have ever had the mispleasure of dealing with. I first made an appt to establish care, I called December 3 at 5:30pm. I spoke to a Spanish gentlemen who made my appointment. He told me my appointment would be the following week on wed December 11 at 3:30pm. I received no phone call like most doctors a day or two prior to the appointment. I showed up December 11 at 3:30pm for my appointment and was told they had no appointment made At all. The appointment was made for December 3 at 3:30pm even though I made the appointment via phone call on December 3 at 5:30pm. So the receptionist gave me an appointment the following day for December 4 at 3:30pm. I came the next day for my appointment to establish care, nurse was very all over the place and incompetent. Doctor had me do xrays and a physical and then told me to come back in a weeks time and he would write my prescriptions, as he would have enough time to obtain my records from the three different doctors I signed a release form for them to obtain my medical records. So I called Sunday December 15 between 12-1pm to make my appointment and spoke to a women. I told them I needed to make an appointment for that coming Tuesday since it was my only day off. She said ok and gave me an appointment for Tuesday December 17 at 3:30pm. So I showed up today, Tuesday December 17. Received no phone call again to Confirm my appointment like most doctors do. The receptionist told me I had no appointment scheduled for today but instead it was scheduled for tomorrow. Yet another screw up on behalf of their incompetent receptionists. She also said she could fit me in today but it wouldn’t be with the doctor I saw last time. Since it was my only day off I had no choice but to accept the appointment. She then proceeded to look for my chart from a week ago and a half hour later still couldn’t find it. Was brought to a room where I had to provide all kinds of information I already provided simply because they misplaced my chart. I filled out a welcome packet at the first appointment and that was lost along with my entire chart from the previous weeks appointment. I explained to the nurse the issues I had with the previous appointments and making them and she provided many excuses like the fact my nurse last week was just a urgent care nurse so she really didn’t know what she was doing since she doesn’t usually do the primary care side. And so on and so on, essentially a bunch of bullshit to cover how incompetent the practice is. Then I saw the doctor. In which I had to provide all the information again that I just provided to the nurse five minutes earlier(family history, medications I’m on, allergies, etc). The nurse just took all this info five minutes prior and wrote it on my chart yet he’s rewriting it all and asking it all again. Then he proceeded to state that my previous doctors must not have sent my records over cause they can’t find them which doesn’t say much when they still couldn’t find my entire chart from the previous appointment. It was an outright lie because it was three different doctors and practices, one in upstate NY and two here in Rhode Island. I have had them fax records previously and they were done within a day so simply the records not being there was yet again a product of how incompetent they are and the fact they lost my entire chart with my release forms in it. The doctor was extremely rude and ignorant from the moment he walked in. He had a horrific attitude and absolutely zero bedside manner. He only wanted to hear himself talk and acted like he was doing me some type of favor by seeing me when my appointment was suppose to be that day and they screwed it up and also screwed up records jeapoordizing my health. Besides that he looked like he was in horrific health and was a hunchback. He then proceeded to ask me if I had xrays done last time which I did and of course they misplaced those as well. Along with that both the nurse and doctor stated how high my blood pressure was the previous time. They also stated that only half of what is suppose to be done in a physical was done last time and they don’t know why everything wasn’t done. So they were able to find that information but not able to find my entire chart from the previous week, release records, or records sent from my doctors??????.extremely odd but not surprising with them. They asked me if the doctor or nurse last time asked me about my blood pressure or retook it in which they did not. Not one word was spoke to me about my blood pressure until today’s appointment. So then I proceeded to wait forever while everyone in their office looked for my records until the receptionist came in claiming I had no health insurance and said I had to leave. They were so concerned with my high blood pressure until they realized they weren’t getting paid by my health Insurance and then they kicked me out. Truly shows what type of practice this is and how horrific they are. Even though I explained to them I’m in the middle of an appeal with my health insurance and that it stated I would have healthcare the entire time of my appeal since I have no income or job and if I lost my appeal I would have to pay back any health expenses. Showed them the appeal stating that but the receptionist did not care one bit and told me to leave. I also said I would pay cash for the appointment and they refused that as well. Now I have to go without vital prescriptions because of their ignorance and incompetence from misplacing everything and completely screwing my care up from start to finish. There is a reason why you can get a same day appointment at this practice. Because they are absolutely incompetent aholes that regularly mess up your care and records, you see a different doctor every appointment if you actually have an appointment when you schedule it for, and they only care about getting paid from insurance companies that they can milk dry with making you undergo extra care through them like xrays. Now going without my prescriptions because of their incompetence will jeopardize my health and also effect my current job since the medications I have been on for over ten years come with serious debilitation life threatening side effects from stopping the medicine. Do not go to this doctors office they should be shut down and it is appalling to think they are in charge of anyone’s care as I’m surprised they can every care for themselves.

Do not even waste your time going here. The staff is severely rude. You will wait forever for a referral. Seems like I was only a dollar sign. They never answer the phone and if by a miracle they do answer they put you on fold for a very very long time. There are so many other doctor offices that care about their patients. Unfortunately this was not one of those..

I’ve been going to this place for 3 years and they have gone through changes. I always thought the staff was slow at getting back to Walmart pharmacy in Coventry, r.i. But it was the pharmacy if they don’t talk to someone from the doctor’s office they will not give you your refillable pills. I have gone without my pills for a month because of this. I went to Walgreens and had no trouble at all. I love the staff. They are very caring and attentive.

I found staff was friendly and professional. Wait time was reasonable.Doctor was attentive had nice bedside manner. I highly recommend this health care facility. Was very pleased with their service.

Had a 10:30 appointment. Waited until 11 another patient who just came in was seeing before me because they lost the chart. The worst customer service and care a person could ever want. I would never walk into that clinic again.

I took my mother there this morning . The phsycians assistant who took her blood pressure stated he hated Italians. I was shocked to hear this considering Dr Farina is the owner. Wont return!