On 5/11, I went to this location hoping to get strep tested as I was experiencing horrible throat pain and congestion. The doctor was in my room for all of 5 minutes, scolded my husband for not wearing a mask, barely looked at me, told me “being a mom you’re going to get what your kids bring home” and told me to push fluids and I needed antibiotics. On the aftercare paperwork it stated the diagnosis was bronchitis - yet he didn’t listen to my lungs, say this out loud to me, nor was I experiencing any issues with breathing. After two days, the side effects of the antibiotic that was prescribed were too severe to continue taking it and I also seemed to be getting worse. Ended up at a different urgent care entirely, diagnosed with a sinus infection after being tested for strep, flu and covid and actually being properly examined. Fast forward to now, I received a $240 bill in the mail today from dignity health and according to my insurance it’s because they coded my visit as “outpatient hospital” and even the bill said the location I was seen was Chandler Regional. I didn’t go to the hospital, if I wanted to go to the hospital to pay hospital prices, I would have. According to the agent I spoke with on the phone, because this urgent care location partners with chandler regional they bill accordingly. This is abusive and deceptive. I have asked for a coding review and plan to file as many grievances/appeals as necessary. Not only was the care I received subpar, but their billing practices clearly need to be audited. I will never return.

Dignity Health Arizona General Hospital The walk in Urgent care next to McDonald's on Gilbert rd and German they ((charged $454 for one aspirin)) Four Hundred and Fifty Four Dollars for one aspirin and I was in and out of there office in less then 45min They billed my insurance $5,479.00 for one X-ray ———————————————————— I called the office at Gilbert rd directly after getting a bunch of run around by everyone At Billing, the lady that works at the office was nice but kept saying even know we are not attached to a hospital, we charge hospital rates, I said it should be posted on the wall in plain view that everyone is charged $3,019 per visit even if it’s for something nominal like a flu shot a cold or a X-ray she said because of HIppa we cannot advise customers of prices ? 👎🤢 Please contact channel 5 news phoenix this place needs the hot seat 💺 https://www.azfamily.com/about-us/contact-us/ channel 5 BBB https://www.bbb.org/us/az/phoenix/profile/hospital/dignity-health-1126-22252/customer-reviews

Worst bedside manner with argumentative Dr unwilling to help within reason & abruptive interrupting while trying to explain issue at hand. Fired.

Use to be a great clinic not anymore they take their time before they see you even if it is for check pain. They don’t write out the best meds for you. I recommend not to do it’s a waste of time. Didn’t even prescribe the right meds.