Dr. Freeman's nurse informed me before I filled out her lengthy intake forms that they accepted my insurance. Dr. Freeman was cheerful and clearly willing to prescribe anything, and I had an idea of what I wanted and preferred the short call, so I was ok with the fact that she asked fewer questions than a drug dealer might. Uppers, downers, it's clear that she is there to give you whatever you want and a more thorough approach would be time consuming. After my second visit, I was given a strong arm request for a credit card by James at the front desk. I informed him that I had full coverage insurance and was told on intake when I submitted photos of both sides that my insurance was accepted. My insurance company informed me that they had allowed their validation with my insurance company to expire a year prior, so their claim was denied. The amount they attempted to bill the insurance company was shocking, $344 for a 15 minute zoom call. The billing department then informed me that they had "worked it out" somehow, and "not to worry" and "to go ahead with my next visit, it's on them". I later learned that they apparently did this by listing some other nurse in the same office who did have her certificate? Not entirely sure. So I saw her again, and again, another embarrassing strong arm demand for a credit card by James at the end, not the beginning, of the call. I spent yet another hour on the phone with my insurance company and added that nurse as my primary practitioner, which cleared all the past billing issues, and again, thought I'd solved the problem. Immediately before my last call with her, I was flatly informed by James that the person they had listed no longer worked there and again, asked for a credit card. I told them that they hadn't given me any notice of a change in their insurance situation for a visit I obviously had to cancel and I requested that they please refill my prescriptions as a courtesy to give me time to find another doctor. Georgeanne got on the phone with me, and in a conversation that took longer than any visit we'd ever had or a call to the pharmacy might have, she argued with me that she was "running a business" and was "here to make money", so she wouldn't "call in a prescription for free", but I could give her a credit card. For a woman who doesn't bother to talk long or take much interest in the best interest of the patient, she will certainly devote a lot of time to an argument. She is clearly without concern for the welfare of her patient, but she is a willing drug dealer if that is what you need. She will prescribe uppers or downers in any amount you like, and you might find that very useful. I imagine with a bit of stomach churning that this review might actually make her more popular for that reason, but this is the most honest account I can give. Her billing department is comedically inept and I certainly wouldn't take their word that they accept your insurance. I would call to confirm directly or you might spend that time you saved with Georgeanne on the phone with your insurance company and their billing department and field a lot of humiliating and suspiciously timed shakedowns for a credit card. Much like any dealer, in her own words, she's a business woman, and she is there to get paid.

I went in because I have had trouble sleeping for 3 weeks now( only sleeping 1-2 hrs per night). I told Ms. Rose, the nurse practitioner, that I have trouble falling asleep and staying asleep. I wanted something short term to help me sleep. She prescribed a antidepressant without telling me. When I found out(while picking up at pharmacy) I called the office to try and sort things out as I have never been diagnosed with depression, nor are depression medications short term( even pharmacists was confused as to why I would get antidepressant for sleep). I was promised multiple times she would call back and she never did. After 48 hrs I called again and I was told that’s what she felt I needed for depression. I immediately told them I was not diagnosed nor told anything about depression, she then said “oh yeah I’m sorry I mean for anxiety”. Who ever I spoke with on the phone said that Ms Rose said I needed to make another appointment if I wanted speak to her or to get a different medication but she had more important things to do than call me back about the medicine situation. Worst doctors office I have ever been too. They obviously don’t care about patients nor putting their physical or mental health at risk!!!

They have my Google review. They know what they did. Do. NOT. Go here for HRT. It's the biggest mistake you will make both personally and financially.