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Epic Urgent and Family Care

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Highlights

Modern patient experience

Mobile check-in, Mobile waitlist, Online paperwork

Overview

What to know before you go

Thank you for choosing Epic Urgent and Family Care. We encourage all our patients to complete online registration forms and submit insurance/photo ID.

Please note that this...

Walk-in for care at Epic Urgent and Family Care located at 770 E Dundee Rd in Palatine, IL. Our urgent care center serves the Palatine community with comprehensive medical care for non-life-threatening conditions.

For those seeking more streamlined care with online booking options, you might consider visiting a Solv partner clinic where you are able to schedule your visit in advance through Solv, potentially reducing wait times and enhancing your visit experience.

Location

770 E Dundee Rd

Palatine, IL, 60074

Office hours

Central Standard Time (CDT)

Sun

9:00 am - 2:00 pm

Mon

9:00 am - 7:00 pm

Closed now

Tue

9:00 am - 7:00 pm

Wed

9:00 am - 7:00 pm

Thu

9:00 am - 7:00 pm

Fri

9:00 am - 7:00 pm

Sat

9:00 am - 2:00 pm

Office photos

Clinic office (0)
Clinic office (1)
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Clinic office (3)
Clinic office (4)
Clinic office (5)

Insurance and payments

Insurance

While Epic Urgent and Family Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Medicaid
Medicare
PPO
Self-Pay
TRICARE

Self-pay

This clinic accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

Office visit

Self-pay:

$100-$150

X-ray (arms, hands, legs, or feet)

Self-pay:

$90

X-ray (chest)

Self-pay:

$90

Flu shot

Self-pay:

$40

Camp physical

Self-pay:

$70

School physicals

Self-pay:

$70

Sports physicals

Self-pay:

$70

Laceration repair (stitches)

Self-pay:

$100-$200 + office visit fee

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.2

Overall rating

Wait time

4.7

Quality of care

4.8

Bedside manner

4.9

Staff friendliness

5.0

Facility cleanliness

4.8

What patients are saying...

2.0

I normally have a good experience at Epic. This last visit I did not. Wrong diagnosis and referral.

Jean C.

Feb 14, 2023

Verified

5.0

Very nice and I highly recommend!

Jeannine J.

Oct 19, 2022

Verified

5.0

The staff was very nice than other urgent cares they actually scheduled a doctor provider appointment and no wait time seem that same day within a couple hours. I booked my appointment through calling them and then online. Insurance covered all cost. They did a COVID test on me and my daughter nasal swab but didn’t go far up nose so my 5 year daughter was scared but they did me first and she was cooperative it didn’t hurt They barbell went up the nose and did a rapid machine PCR negative for us both and strep and flu test for her and both the assistant and provider was very nice checked her ears and lungs they didn’t prescribe antibiotics they said if fever or nose doesn’t get better than in 2 days they would but gave sample packs of zarbees Childress honey and zinc packets and sent Zyrtec kids dose to Walgreens prescription so it was free and also a nose spray that was a prescription that helped her a lot and the provider was very nice. I recommend this clinic to anyone and also if need to see a provider I recommended it too. Very thorough exam

Alexandera B.

Aug 27, 2022

Verified

5.0

Super friendly, helpful, and quick! Highly recommend!

Anonymous

May 14, 2022

5.0

Used this office first time: good surprise, everything is in great shape, from entry to communication. Definitely would recommend.

Yevgeniy G.

May 1, 2022

Verified

5.0

It was so easy and quick. I filled out everything online ahead of time and was in and out for a COVID test in minutes.

Gina S.

Apr 21, 2022

Verified

5.0

Great place. Clean, friendly staff and minimal wait time. No issues.

Hemal P.

Mar 17, 2022

Verified

1.0

Collects co of 100 on Covid tests and overcharges insurance. Will not return customers overpayment after insurance covers service. Office staff does not return calls. Billed my insurance twice on different dates for same service. Insurance fraud complaint filed with Blue Cross. This facility is taking advantage of the Covid crisis .

Anonymous

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate Epic Urgent and Family Care in reviews?

50 patients have shared ratings for Epic Urgent and Family Care in Palatine on Solv. The average rating is 4.2 out of 5. That includes 4.7 for wait-time, 4.8 for quality of care, 4.9 for bedside manner, 5.0 for staff friendliness, and 4.8 for facility cleanliness. You can read all the individual patient reviews on Epic Urgent and Family Care’s profile.

How do I make a booking at Epic Urgent and Family Care?

As an urgent care center, Epic Urgent and Family Care is first and foremost a walk-in clinic. You should be able to arrive unannounced during their normal business hours and be seen without an appointment. You may, however, want to call ahead to check their current wait time.

What insurance does Epic Urgent and Family Care accept?

Epic Urgent and Family Care accepts Medicaid, Medicare, PPO, Self-Pay, TRICARE. Additionally, the clinic is likely in-network for most major commercial carriers including BlueCross Blue Shield, United Health, Aetna, and Cigna. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at Epic Urgent and Family Care

Depending on insurance status and whether Epic Urgent and Family Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-75 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of Epic Urgent and Family Care?

As an urgent care center, Epic Urgent and Family Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, Epic Urgent and Family Care will provide a variety of vaccinations, annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is Epic Urgent and Family Care located?

Epic Urgent and Family Care is located at 770 E Dundee Rd in Palatine and serves patients throughout the area.

Is Epic Urgent and Family Care open on the weekends?

Yes. Epic Urgent and Family Care is open on weekends including Saturday 9:00 am - 2:00 pm and Sunday 9:00 am - 2:00 pm.

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