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Express Family Care, Bonsack

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Highlights

Modern patient experience

Mobile waitlist, Online paperwork

Overview

What to know before you go

CoVid-19 Testing Center

Express Family Care ---we are happy to see you for any Urgent Care needs you may have: lacerations, X-rays, UTI's, rashes, Covid/ flu testing, Mono,...

Walk-in for care at Express Family Care - Bonsack located at 3960 Valley Gateway Blvd in Roanoke, VA. Our urgent care center serves the Roanoke community with comprehensive medical care for non-life-threatening conditions.

For those seeking more streamlined care with online booking options, you might consider visiting a Solv partner clinic where you are able to schedule your visit in advance through Solv, potentially reducing wait times and enhancing your visit experience.

Location

3960 Valley Gateway Blvd

1a

Roanoke, VA, 24012

Office hours

Eastern Standard Time (EST)

Sun

Closed

Mon

8:00 am - 8:00 pm

Tue

8:00 am - 8:00 pm

Wed

8:00 am - 8:00 pm

Thu

8:00 am - 8:00 pm

Fri

8:00 am - 8:00 pm

Sat

8:00 am - 5:00 pm

Closed now

Office photos

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Insurance and payments

Insurance

While Express Family Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Aetna
Anthem
Blue Cross Blue Shield
Cigna
Humana
Medicare
PPO
Self-Pay
TRICARE
United Healthcare

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

Office visit

Self-pay:

$129-$259

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

Self-pay:

$35

Camp physical

Self-pay:

$25

School physicals

Self-pay:

$129

Sports physicals

Self-pay:

$25

Laceration repair (stitches)

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.9

Overall rating

Wait time

3.9

Quality of care

4.7

Bedside manner

4.8

Staff friendliness

4.8

Facility cleanliness

4.8

What patients are saying...

5.0

It was great!

Deborah S.

Jun 3, 2023

Verified

5.0

I was so sick with the flu I had to lay down while I was there and if I had have gone anywhere else it would have made me feel worse. Everything from the scheduling to the nice, caring staff, the true cleanliness of the facility, listening to my needs was top notch. I never want to go anywhere else after this visit! . I was offered water and monitored to make sure the shot I was given didn’t have any negative side effects. It’s one day later and I am already a little better. The wait time was outstanding I was taken back very quickly. This place truly cares. Thank you!

Jill W.

May 25, 2023

Verified

5.0

Great place to visit friendly staff exceptional service

Derrick C.

May 19, 2023

Verified

5.0

I made my appointment online and when I arrived the receptionist had record of it so that cut down on my time in waiting room. The staff were all just as nice and sweet as they could be! I felt very well cared for! I was in and out within the hour and I had x-rays too! I really like this urgent care facility! It's convenient and has a very knowledgeable and caring staff!!!

Darlene E.

May 12, 2023

Verified

5.0

Very friendly staff and clean exam room. Had a pretty long wait but had tests run.

James P.

Apr 26, 2023

Verified

5.0

Great Visit, everyone was so friendly and helpful, best urgent care facility in the Roanoke Valley by far!!!!

Bobby Y.

Mar 23, 2023

Verified

5.0

Professional, friendly, and courteous! Always a great experience.

Nancy J.

Mar 22, 2023

Verified

5.0

Unfortunately our child has had a ton of ear infections, this is our go to place and we have never had a bad experience!

Korra S.

Mar 18, 2023

Verified

5.0

Hannah and her team are so caring and provide amazing care . I cannot thank them enough

Ruth A.

Mar 6, 2023

Verified

5.0

Excellent Customer Service. It was easy to book the appointment. Very caring and very professional staff. Highly recommend!

Wanda M.

Mar 6, 2023

Verified

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate Express Family Care in reviews?

2,071 patients have shared ratings for Express Family Care in Roanoke on Solv. The average rating is 4.9 out of 5. That includes 3.9 for wait-time, 4.7 for quality of care, 4.8 for bedside manner, 4.8 for staff friendliness, and 4.8 for facility cleanliness. You can read all the individual patient reviews on Express Family Care’s profile.

How do I make a booking at Express Family Care, Bonsack?

As an urgent care center, Express Family Care is first and foremost a walk-in clinic. You should be able to arrive unannounced during their normal business hours and be seen without an appointment. You may, however, want to call ahead to check their current wait time.

What insurance does Express Family Care accept?

Express Family Care accepts Aetna, Anthem, Blue Cross Blue Shield, Cigna, Humana, Medicare, PPO, Self-Pay, TRICARE, United Healthcare. Additionally, the clinic is likely in-network for most major commercial carriers including BlueCross Blue Shield, United Health, Aetna, and Cigna. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at Express Family Care

Depending on insurance status and whether Express Family Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-75 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of Express Family Care, Bonsack?

As an urgent care center, Express Family Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, Express Family Care will provide a variety of vaccinations, annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is Express Family Care, Bonsack located?

Express Family Care is located at 3960 Valley Gateway Blvd in Roanoke and serves patients throughout the area.

Is Express Family Care, Bonsack open on the weekends?

Yes. Express Family Care is open on weekends, but only on Saturday 8:00 am - 5:00 pm. They are closed on Sundays.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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