This is a test review from management.

I am absolutely livid! As I wrote this review it is a Sunday... they are not open on Sundays. The issue is I took my son there yesterday evening when he started running fever as well as continuing to complain of a sore throat. His primary doc saw him last Thursday and said that it wasn’t strep just allergies. When he started with the fever I knew it had to be strep. Gateway was awesome in the fact that they listened to me and were friendly, but that’s where my good experience stops. After we left, I waited about 15 minutes before calling the pharmacy to check in my child’s script at mine. (I was also seen). They said they didn’t have his yet, and had only one of mine. I called Gateway and told them or scripts were missing. They informed me they would resend them. Here we are Sunday morning and I’m back from the pharmacy and Gateway never sent on my son’s script for antibiotics!!!!! Now he is running a high fever and I can’t take him to another Urgent Care that may be open because insurance will not pay again so soon for the same thing. I can’t afford the ER or out of pocket and now my child has to miss school tomorrow and this is only week 2 or school!

I’m one of those people that never leave feedback but I recently have learned how important it is especially if the feedback is good. I have been to this urgent care approximately five times. Every single time I’ve been there my visit has been the same. Every staff member has been extremely friendly. One staff member who does the patient registration even went out of her way to come and spoke to me about a personal experience that she had with a medical condition. What she had to say was very helpful. So not only is the staff friendly, but EVERY time I’ve been there I’m in and out was less than 30 minutes. I’m a single mom that lives 30 minutes away so this is very important to me. On this last visit, I looked at my son and said “I love this place “. I also I’m on a high deductible health plan through my employer and the office visit for this facility is the lowest cost in the area. With that being said, with affirmation you would never know it by the quality of service. Ladies, you do a great job!