This was an insane experience, I’ve been talking about it all day. We had to speak to someone on a phone, in front of everyone else in the room, and take off our masks in front of everyone else. The woman swabbing me, who was lovely, wound up swabbing me twice because she had ordered the wrong test not once but three times. She kept mixing up the names and “desired tests” of me and the girl beside me. When we left, we said to each other ‘totally get that this is a stressful time for them and they don’t have capacity to do all this testing, but I have ZERO confidence that I’m going to get the correct test results(antigen Vs PCR)—or that they’re even going to be mine!!”

This is my go to spot for testing! The staff is great - friendly, quick and efficient. Grateful to have them in the neighborhood. I had PCR results back within a couple hours!

We scheduled an appointment to avoid waiting in an hour long line that the other testing facilities that don’t take appointments have. One and half HOURS after our appointment, we were finally let in, only to find out the test we registered for online wasn’t even available. And the wait was outside were it was below freezing. For an hour and a half. Why bother with appointments?

Why bother with appointments when you don’t honor them. My appointment was for 9:20 AM. I got there at around 9:10 AM. I waited in the cold for nearly 2 hours. I heard that you booked 20 appointments for 8 AM. So it was designed in that people would be waiting in the cold. Why bother with appointments? I prefer appointments but when people over book, appointments become useless or worse.

Waited outside in freezing temps for an hour. My appointment was at 8: 20. They opened at 8. It wz well after 9 b4 they called in the nxt 5 people of which I wz a part. Only 5 at a time could enter. The line wz really not that long but an abysmal pace ensued. My group wz handled pretty efficiently so I have to assume something occurred early on that ruined their promptness & efficacy. Also they demanded cash for the PCR test. Claimed insurance only covered the one that took 3-5 days. How fishy of them.

Awful experience. Communal setting. If you don’t have covid in your way in you’ll get it by the time you leave. They also try to push the faster turnaround times so they can charge a lot of money. We walked out and didn’t even get tested.

These nurses were amazing this morning. Kind, efficient, informative. I can’t even imagine the stress they’ve been under. I made an 8am appointment (they open at 8am). Got there at 7:40 and there was barely a line. The line got longer closer to 8am. I was in and out by 8:30. I also chose to do the 24-36 hour PCR which is free with insurance.

waited for 2 hours outside and was not told up front about the price

After making an appointment for a same day PCR, I waited outside in sub-freezing temperatures for two hours past my appointment time. Then I was told that results may not be available until the following day and that there was a $175 charge (which was not stated on the website). Why even bother making appointments if you aren’t going to abide by them? This place is a scam.

I had an appointment for 2pm on Saturday and when I got there, they still hadn’t seen people with their 12:30 appointments. The line was over an hour long, likely 2 hours, and one of the staff told us they may run out of tests. I understand that all New York clinics and testing sites were overrun this weekend, with similar wait times, and so I feel empathetic with how stressful is must have been for the staff. But, the reason I feel inclined to leave this review, is that, unlike most of the other overrun sites, I had an appointment at this clinic, as did everyone in line before me in line that day. If you choose to offer appointment scheduling, do not offer more appointment slots than available tests, and ideally, do not offer more slots than the clinic is staffed (wait times for appointments should really not be so long) I left the clinic once I realized how long the line was because I had another commitment to get to. I did not receive a test.