I was referred to you by Medicare. They gave me the name of Gardens Urgent Care, and apparently the name is now Helix. Scheduled the appointment online and it showed me the address of 3555 Northlake Blvd, and apparently you have moved. Drove in circles for awhile until I finally called the number and she directed me to your current location. Got there 15 minutes late due to the incorrect  information. The receptionist was helpful but was sick and coughing and sniffling. I did not come here to get sick! Other than that I was seen quickly, the PA was very nice and the rest was a good experience. Maybe update your new location with Medicare as well as your website?

All staff very nice besides the I itial staff member sitting at check in. Looked miserable .. very cold, never smiled and couldn’t even make eye contact . She was sitting at a desk and said full out that paper there .. then walked up and said I need you ID , debit card and insurance.  No hello , please , thank you , just looked plain miserable being there.  Thank goodness rest of staff were nice and the girl who checked me out was very pleasant as well

Very quick service and great people.

The staff was very cordial and answered my questions. My only complaint was the nurse who did my intake and vitals in the room spoke very softly and maybe it’s just an accent variable but I had to ask her multiple times to repeat herself. Did not enunciate very well and with a mask made it even harder to understand her. The other patients in the waiting room were not as friendly. Even though I signed up on line for the first appointment, there was a lady who walked in after me and bull rushed her way to the front of the line. She did not have an appointment but insisted she be taken back first because she was 1st to cut the line. She was very rude and it made me mad but I accepted it because it’s just the type of person I am. Also because I am from out of state, here on vacation and did not have a schedule to keep. The PA on staff was very nice, thorough and answered all of my concerns. I would recommend Helix Urgent Care to others in need of care.

My experience with Helix was wonderful! It was very clean, Staff was friendly and concerned, the NP I saw was very professional and took great care of me!!