Just got of the phone from Hendricks Brownsburg Hospital. Had an appointment with Dr. Jason Cooper for my annual review (which was set many, many moons ago). I have been a patient for over 20 years (as well as my family members, who are now adults with children, who go there). Dr. Cooper is a fine physician. His office called. Said that they have to move my annual eval from May to "July"...would not say why. I said that this was too far off in the future, been waiting (patiently) some time. I needed to see him for coordination of my health. The lady on the phone basically said too bad, will be moved, no exceptions....As I began to complain, she began to TALK OVER ME AND WOULD NOT STOP. HAD TO HANG UP. She was not apologetic, didn't offer any possible solutions, just get on the train or its leaving without you. THIS IS THE PROBLEM WITH HEALTHCARE TODAY. TOO BIG. TOO MUCH MONEY TO BE HAD WITH THE "NEXT PATIENT". WHO CARES ABOUT THE NEEDS OF THEIR PATIENTS, JUST HEED THE MESSAGE, GET IN LINE. TERRIBLE, TERRIBLE PATIENT RELATIONS. NO EXCUSE...WE ARE THE PATIENTS WHO ARE PAYING THE OUTLANDISH FEES FOR THEIR SERVICES AND THEIR JOBS. So, I have done the only I could...I am now a new family practice patient with IU Health (Methodist office in Brownsburg). I have gone to IU Health (downtown, 16th street, IU West, IU North - urology, radiation therapy, labs, MRs, CTs, etc.) since I was diagnosed with cancer, 5 years ago. I am still here and cancer free...thank you IU Health and thank you Jesus. Wonderful, thoughtful physicians and staff, WHO DO NOT ATTEMPT TO TALK OVER THEIR PATIENTS. THEY LISTEN, THEY CARE, IT'S WONDERFUL, CUTTING EDGE HEALTHCARE, GREAT MEDICINE, GREAT SUPPORT STAFF...I CAN ATTEST TO THIS. So, me and my family look forward to many more future years with IU Health. FORGET THE SHUT UP AND GET IN LINE AT HENDRICKS.

Disgraceful. I came here for the simplest medical problem known to modern medicine: a young woman with UTI symptoms. The experience that day was fine and I got the meds I needed. Fast forward 2 months and I get an absurd bill in the mail with absolutely exorbitant, unholy charges. This is not a real hospital. It’s composed of corporate grifters that charge 4x the market price for basic hospital services. Don’t go here unless every other hospital is full. Even if I was having a heart attack, I’d take my chances and drive further across town to a real hospital.