Dr. Jason Todd and Nurse Vickii were extremely rude. Dr. Todd refuse to fill out the short term disability form, stated the examination was not complete after he completed my examination. He checked my breathing, my ears and throat and suggested Mucinex if I needed it. I told him that he had and he said "NO, I DID NOT DO ANY OF THOSE THINGS, I HAVE NOT EXAMINED YOU." He was clearly bothered that my PCP does not offer COVID testing and stated that they should and my employer is not accepting the CDC guidelines by requiring a negative test before I return to work. Dr. Todd was very unprofessional and unethical.

These guys are awesome!! I wish They could be my full time doctors. Worth the wait. They are patient,Kind, and listen to what you have to say. I would only go back here for emergency care.

Hoover Urgent Care is anything BUT “Urgent.” Arrived at approximately 10:15 on Sunday morning. Went to the door where I saw the notice to call and wait in the car. I called at 10:19. I was told the wait would be approximately 2-2.5 hours, but that when the front desk “caught up” they would call me for my insurance information, etc., and could give a better estimate. I waited in the parking lot as I was under the impression my wait to figure out how long it would take to see me would be brief. At 11:21 I called to inquire about where I was on the list, as it had been over an hour. I was assured that I hadn’t missed a call and they would definitely see me “by the end of the day.” At that time, I decided my time and resources would be better spent elsewhere. Upon the advice of a friend, I went to American Family Care in Cahaba Village off 280. I was seen, diagnosed, and on my way in less than an hour. I did not receive a call from Hoover “Urgent” Care until I had pulled into the pharmacy to pick up my prescription. When I informed the caller that I had left, seen a doctor, was diagnosed, and was picking up medication, her response was, “that’s fine.” No apology. No concern. I cannot speak to the efficacy of the physicians at this clinic, as I never crossed their threshold. I will never (attempt to) go here again. ESPECIALLY if there is a pressing medical need to be addressed.

Everyone is outstanding at Hoover Urgent care. There was one nurse that didn’t talk very much and was all business. Figured it was her way. 5 stars

3.5 hours for an urgent care visit is not acceptable in my book. Next time I will go straight to ER. As a matter of fact, that is what the Dr told me, go to ER. No Rx for pain, nothing. I do not recommend.