I booked an appointment and came very very early. Only one person was in the waiting room . I left after 2 hours

I was experiencing severe pain during urination and managed to schedule an appointment the same evening. The wait time was surprisingly short. Amanda’s service was truly exceptional and remarkable! Her blood draw skills are outstanding! Evangeline at the front desk was equally impressive, displaying exceptional politeness and courtesy. She was super helpful in giving me pointers on how to get the right test samples. Lily (AARP) also provided excellent care, being attentive, polite, and meticulous in her attention to details. I knew I was in good hands with Lily.  I also want to express my gratitude for Adeena’s excellent follow-up calls after my treatment. Her friendly and prompt responses really made a difference, especially since I was so anxious about my test results. Jessica also called on other days and provided great service too. Thanks a bunch to both of them!  My sole constructive/friendly suggestion for a minor enhancement would be for Lily to kindly speak at a slower pace. I fully comprehend her circumstances, as she was managing multiple patients simultaneously. Nevertheless, this is not a criticism, and her service was exceptional! I also acknowledge my own limitations, as I was experiencing significant pain that evening, which may have affected my listening abilities.  The cleanliness of the facility was commendable, and the availability of water and tea/coffee was greatly appreciated, especially considering it was late at night. Additionally, since my pharmacy was closed, I would have preferred to obtain some medication upon leaving, but I did not know if this option was available. As a result, I had to spend the night enduring the discomfort of painful urination. If you could, please add this information to a checklist  (or something equivalent) with the provider.  Also, I kindly request that this review be treated as confidential due to privacy and not shared on public platforms like Google. It is ok to share it internally with your staff.  Overall, it was a wonderful experience. If it was allowed, I would come to this Urgent Care over my General Practitioner’s office in the future. Oh, and thank you very much for having real people handle the phone service! It was such a relief to not have to chat with an AI (Artificial Intelligence) bot.

Providers observation did not match x-ray. Did not provide any follow up action plan except contacting PCP. If I could reach the PCP, why would I come to urgent care ????

After scheduling an appt online, I still had to wait almost an hour to be seen. I understand emergencies happen but I really would have appreciated a phone call suggesting a later time. I was exhausted, very sick and uncomfortable. I thought that was he point of scheduling online, avoiding the wait time in office. Despite the disappointment above, everyone was kind, knowledgeable and accommodating. :) So, maybe going forward you establish a firm policy where you text or call the patients with online scheduled appointments?

Friendly and knowledgeable staff. Fast wait time. Clean facility.

Looking for pain relief but that didn’t seem to be a concern, a lot of wasted money for no resolve or help.  Basically why it’s a waste of time for most.  Won’t be going back.

We always take our son to Indigo in Bothell and they give him the best treatment! The nurses take their time to hear his concerns and answer his questions. We never feel rushed. The staff here are so helpful. Once my son had a small cut to his head, another Indigo turned us away. We went to Bothell and they worked us in before they closed. We’re forever grateful!

I needed an appointment for a clogged ear. I made an appointment online for the same afternoon. When I arrived I was greeted well, and in 3 minutes was taken into the exam room. The staff is friendly and competent. I had a great experience and my problem was quickly solved. This is THE best clinic for so many medical needs.

Staff seemed a bit rushed and a less thorough evaluation from the doctor that I was expecting. My son was given antibiotics after similar symptoms by our pediatrician 2 weeks before when he was seen, but this doctor said that they don’t usually prescribe antibiotics for bronchitis or bronchial infections after I inquired. My daughter’s cough has not improved and the 2-3 weeks of coughing that she said it could take up to will not work for my daughter to miss so much school with all this heavy coughing. So I am now taking her to the pediatrician tomorrow for follow up and likely the antibiotics that we should have been given earlier this week.  We won’t be returning to for any future urgent care needs as a doctor who spends time with the patient and doesn’t rush through the appointment is a priority for us above anything else. For us, urgent care means getting a quick appointment scheduled, but not ‘fast food service’ and support.

The staff was wonderful and efficient! Aman at the front desk was wonderful!