This is a drive thru program and you get an appointment first. There was no line. We showed our Confirmation number and we’re directed to the stop to pick up the test. We were given instructions, moved to a test area with closed windows and completed the test, and turned it in. Excellent service. I will give it five stars if we get the results back in 48 hours.6

i had a appt for 330 to 345 i got there at 350 and it was closed,couldn't even drive in everything was locked up.whats the point of having a appt and its closed.

I had a 1:30 APPOINTMENT scheduled (because you cannot get tested without an appointment), and I was in line for almost THREE hours! There is absolutely no organized way of the people there operating the lines. The workers are all over the place, jumping from line to line and forgetting about people, and then jumping back to serve those who could be in line way behind you. People were upset and getting out of cars because they’d been at the front of the lines waiting for someone to return with their test kits. Appointment means nothing here, so what’s the point? I felt like getting off and suggesting a streamlined way for them to get work done.

Went today with my family and the guy in the front told us appointment only but we will take you today. We waited about an hour n the lady told us we can’t honor your family without appointment. Sorry. The guy in the front could have told us to log in and make appointment by then we’ll will be fine. We were missed in inform in the front with glasses on with blue jacket. He should get retrain again for the customers. Very 😡 with is no appointment necessary with their website.