Well I really feel like my money was taken with no care or alternatives to care except spending more money. I know myself from previous experience if an antibiotic was prescribed I would have recuperated. Honestly I will never use urgent care again or this branch

I have had no help here. Went in person last week. One I had a broken bone in my foot that they said "nothing wrong" with it. And I also have a chronic sinus issue. That I have dealt with my entire life. It's inner ear and it doesn't get better except with an antibiotic. I was given a zpack for that. It did help but it wasn't enough for my current issue. Happens every year 2 or three times. Unfortunately without fail. The antibiotic is ALWAYS what fixes it. Anyway, waited 3+ hours the last time. With no person in the waiting room but one other person. Had to endure the front desk clerk cutting up with her friend. Listening to tik toks or whatever. When you feel bad, people cutting up is the last thing you want to hear. And the other person waiting also rolled their eyes. I probably would let it go, but now I tried the telehealth. I waited for 40 mins. Got a call from some desk billing person. They charged me $40 copay. Who even knows what the insurance will get hit. I was finally seen after close to an hour wait. I'm not wealthy. I have to work feeling bad or not. I was told it's allergy. It's not. I said history tells me the antibiotic works. Everytime without fail. Wouldn't give me another one. Offered nothing other than to take more antihistamines. Which I do everyday anyway and have for a month to prevent any issues. So now I have a broken bone and vertigo due to the inner ear or sinus infection that I know I have. I understand the whole over prescribed opiates or whatever. But this is my wellbeing. Anyway 4+ hours of my time wasted with no help. None! And $80 less out of my checking account. I'm not happy. I say avoid this place if you really want some Mercy because I got none.

Last review should’ve include 5 star on friendliness

My family has had in-person visits at Mercy. My dad’s Dr was not willing to prescribe an antiviral for Covid. I chose to set up a virtual visit with Mercy Urgent Care. The online paperwork wasn’t too bad. We waited well pass our appointment time. However, I understand that everyone is busy helping others. Our PA was very pleasant, not rushed and easy to talk to. I accomplished what I needed for my dad and for that I am very grateful. Thank you, Paula

Ridiculous wait time, otherwise very satisfied. Provider was wonderful.

Kind knowledgeable staff and providers.

The doctor was extremely kind and caring. He even gave me tips on how to decrease the chances of this reoccurring issue of happening again.

I had a telehealth visit. The video and sound quality was good.The physician was great. He heard my concerns and made sure my questions were answered.

First time user of Solv and first time experience with Mercy Urgent Care. The online registration and check-in for a virtual visit through Solv was smooth and convenient. Mercy staff who made pre-visit calls and who conducted the virtual visit were courteous of my time and were extremely professional. The bonus for me was saving all that valuable time going for an in-office visit would have taken. Thank you!

Very nice! Excellent Doctor.