Front desk staff was super welcoming. There was practically no wait time. The NP who saw me took the time to listen to me and discuss my health holistically to make the best decision on treatment for my sinus infection. He was fantastic! This was by far the best urgent care experience I’ve ever had.

The office was understaffed. The PA was very nice, but clearly overwhelmed, as she did not have the assistance of even a single MA. Front desk was a bit short, even when I asked a question by the PA. The PA also seems very unfamiliar with the office set up. I was brought back to a room, taken through the lobby to give a urine sample in the bathroom. There were patients in the lobby waiting for their appointments, and the PA mentioned to the front desk, in front of all the patients, as I was standing there, that she needed a urine cup for my urine sample, which is seemingly against HIPAA compliance. I asked before going to give the urine sample if I could leave my phone in purse in the room or should I take it? I was told to leave it because I would be returning to that room. After giving the urine sample, I was instructed to go back to my room. When I opened the door to walk in, the PA was in the middle of an exam of another patient, with all of my belongings in the room. The entire experience was extremely chaotic, and polar opposite of the experiences I’ve had at this clinic during prior visits. I was very disappointed. There’s more detail that I can give, regarding other issues that occurred during my visit, but I’ll stop there. Please contact me if you would like additional information.

I scheduled an appointment to have a test done at NeuMed. Upon entry, I immediately noticed how nice it smelled and how clean it was. Lafayette at the front desk was very sweet and prompt with my check in and answered all of my questions about their iv services. When getting called to the back, Lauren was very sweet and detailed when asking assessment questions. She was very humorous and made me feel more comfortable being as this was my first time here. Lauren had such a gentle hand when performing my vitals and nasal swab also. Dr. Allison was a joy when she came in. She announced my negative test result in a celebratory way and it was such a fun way to end my appointment. I recommend NeuMed for all needs. They take great care of you from the moment you enter to the moment you leave.

The staff was very kind. The facility was very clean. The IV experience was amazing.

The place is clean and modern, and the staff is super friendly! I arrived and had only a small wait to go into a room, then another small wait for the nurse to arrive, but all in all, significantly faster than most urgent care centers. Docked a few stars though because they collapsed veins in both arms and now both are bruised and sore :(

Excellent experience here at their new location - sparkling clean, quick in and out, super friendly staff!! I’ll definitely be coming back!!