I scheduled an appointment for 5pm for neck pain due to a car accident, arried at 4:45 and as of 5:45 had not been seen. I asked for my $100 back and left. Went to scott and white walk in today and was in and out in less than an hour...never again for NextCare Urgent Care...NEVER!

This was my third visit to this clinic and each visit has been positive. Staff are friendly and I’ve felt that I was in good hands each time.

Very personable from the front desk to the NP and the nurse/medical assistant.  Good overall experience.

Well done in all areas. Staff, care, check in. Thank you so much Dr Austin!!!

Everyone was great starting from the front desk, nurse, and the PA, he is very knowledgeable, kind and caring however the RADIOLOGIST unfortunately doesn’t know what she’s doing, we took x ray for possible elbow fracture after a fell. Her report was May be there is a fracture may be not, get second opinion really ? Why I am taking x ray and waiting the report ? I took her report with the x ray to 2 orthopedic and they both confirmed her report make no sense and it’s a straight forward case and the report should not be in this way. I found later my friend had the same experience with the radiologist. If you’re scared to write your opinion or you don’t know you shouldn’t have this job. Work with orthopedic to help you do work in these kinds of clinic.

Have a very bad sinus infection. Was seen promptly and my needs were met. Was in and out in 30-45 minutes. Exceptional care. Highly recommend to anyone with medical care needs.

Good care, good timing, good hours Friendly helpful and respectful staff

I visited nextcare 2 times after treatment for a cough, sore throat and extensive phlegm. The first time they prescribed another generic antibiotic (I had already been on a 10-day with no results), but claimed that their x-ray technician wasn’t available until the following day. The new antibiotic was filled and pickup that same day which was great. The following day I returned for my prescribed X-ray. The x-ray tech noted that the scans “looked fine” but if anything was worrisome the doctor would contact me. I received no further communication from nextcare other than a routine email to contact them if I had additional concerns.  About a week later, while filling an unrelated, routine prescription at Walmart but still feeling sick (the last day on my newly described antibiotic), the Walmart pharmacist noted that I had a prescription waiting to be picked up for pneumonia. That’s right, the tech misdiagnosed me (it’s illegal for her to diagnosis me at all), the physician retuned and diagnosed me with pneumonia, even calling in a prescription, but no one contacted me from nextcare. I suffered with pneumonia 10 days prior to my x-ray, and 5 days afterwards while my prescription sat completely unknown to me. The total disregard for patient care is not only negligent, it’s dangerous. While, I understand mistakes are made, and patients coming in and out are difficult to keep track of, however nextcare doesn’t seem to have an issue contacting me directly, via phone or text, concerning appointment confirmations and reviews, but when it comes to serious illness, there was radio silence.

Very nice and competent staff. It’s close and I use when not severe enough to go to my regular doctor.

The tech who took my vitals was awesome. My pulse is often high when i go to any doctor visit (anxiety), and this was no exception. But the tech showed me a breathing relaxation technique, took my pulse again, and it was lower. I wish i knew his name.