From checking in, to wait times, to staff, it was the best urgent care experience I've ever had.

I have never had such a poor experience in a medical office. No one on the staff showed even an ounce of empathy or kindness during the entire visit. Every patient appeared to be treated as if it was an inconvenience for them to be there. I was not given anyone’s name, was not told the results of taken vitals and left with all the same symptoms and wasted times. In addition to this, there was a trail of what appeared to be Hershey syrup down the length of the hallway. Siri also started asking if she could find information for the provider (doctor, PA, NP, LPN, I wouldn’t know because no one introduced themself) and in a confidential medical visit, those listening services should be turned off or personal devices not permitted in the clinic examination rooms. I used to come to this clinic because everyone was so friendly, but the loud gossiping staff clearly have no regard for patient care. I felt completely dismissed at every interaction and other patients in the waiting room expressed. Even as I was leaving I said goodbye to the receptionists with no response.

Check in staff was great, Roger brought me back made me feel comfortable and was. Ray pleasant. PA Galloway was terrific.

Never fun to have to go to the doctors office, but walking into this clinic makes it so much easier. It was late, but everyone was nice and had a great flow taking care of everyone.

Had a freak accident with eye injury and was able to get an appointment within an hour. Diagnosis was thorough. All much appreciated. They made a difference in me feeling better.

Felt extremely rushed by the doctor, I couldn’t even ask him questions because I felt like he just wanted to leave. He was in the room for 5 minutes or less. Been coming to this urgent care since I was a child and I’m in my thirties and never had careless care like this in all the years coming as a child and now as an adult bringing my children. I’m not sure if I’ll be back but the doctor definitely needs to slow down and communicate with his patients. I had my appointment in the morning and there was only 1 person infront of me and one walk in from what it was showing me online when I checked in so idk why he was rushing me out.

A good experience in a bad situation:) All went well staff was good P A was very efficient and a good listener too.

I think it best to inform the public that even though you have a scheduled time, you may have a wait of an hour due to either shortage of staff or unforeseen circumstances.

Made an appointment. Arrived 5-10 minutes early. Waited an hour. My name was never called. I asked how much longer will it be for me. The desk person told me according to the computer, I had already gone back. I told her I had been sitting here over an hour, my name was not called. Hopefully my insurance did not get charged for whomever did go back. 15 more minutes, I got called back. I don't want to cause problems for Nextcare or their employees, they've helped me and my family on several occasions without error. I know this is a fluke, but it did happen. Sorry

Lady at the front desk had an attitude and didn’t seem to like her job or the patients that made it possible. Unfortunately this is pretty common these days. The doctors and PA’s never seem to want to engage on behalf of the patients. Normally because they’re more non-confrontational. This leaves patients paying the price. Won’t be back.