I walked in with a painful cyst on the back of my left shoulder and with a slight soar throat. The front desk staff were very nice and polite and advised me that the wait was approximately 2 hours. It was a busy night, but all together from checking in till checking out was 2 hours. I got there at 9:30 p.m. and left at 11:30 p.m. The nurses were ok, but not friendly and they seemed to be stressed out.

This was my second visit this year, and most likely my last. First visit was a few months ago . I received a provider who you would think was her first day on the job. Lack of confidence. She never really examined me for my throat pain/soreness, and just told me to take overcounter meds and go to the ER if it doesn't get better. It made no sense to me, so the next day I went to Banner Urgent Care, and was diagnosed, given medication and felt better in 24hrs. My next visit was yesterday. Almost a repeat of my first visit. I told her "I've been having unusual and persistent fevers that I can't break." Her response was "it's only been two days and your Covid test came back negative, so continue taking over the counter medicine, and head to the ER if the symptoms persist." Total lack of confidence and literally, I spent 1+ hour of waiting for a 5 minute visit with a provider. Over the counter meds aren't working so I booked another appointment to Banner Urgent Care the very next day. Banner provider did a full exam, including flu test. She didnt care its been only two days. The fevers were a concern. Flu test came back positive with Influenza A. Was prescribed medication and feel better knowing what was wrong with me. Eight years ago, Nextcare wasn't this bad. I don't know what happened to NextCare, but Banner Urgent Care is my go-to now.

The worst experience dealing with the PA who didn't even tell me his name. Was very rude, not caring of my child who is sick with 103 fever and just had us in the room for 10+ mintues before actually bring him fever reducer. This is the 2nd time I have dealt with this doctor (only way I can describe him is an Asian man with glass slim built). Never told me his name. No care in the world. Don't know how he is still working there.. I left and went to another urgent care and they were much better. Better service, more caring and actually told me what is wrong with my child as this guy at nexcare couldn't even tell me why my son is sick. Never returning to this location. Especially if that PA is there. Stay away if you want actual care.

The visit with the provider did not meet my expectations.

I was in and out and well taken care of. Thank you! 💕

Staff was short and rude. People that came in after me for a walk-in even tho I had an appointment were seen first. I also had an exam done on me and it was the WORST experience ever. I felt violated when the nurse put in the speculum. I’ve had countless of exams before and I’ve never felt so uncomfortable and hurt by the pressure and force the nurse used. She didn’t even resolve my issues. 0/10 experience.

The staff was so helpful and cared so much! I appreciate all of them. Honestly left feeling more at ease. They answered all questions I had. Beat urgent care I’ve been to.

Provider was extremely slow and had no sense of urgency for an urgent care. The place wasn't even busy had an appt at 10 didn't get seen til 12. Staff seem to be procrastinating. Will not be returning and do not recommend.

Felt completely transactional and the provider kept trying to rush out of the room as I was trying to ask questions. I was also given bad advice by the provider, which I discovered upon consulting with my pharmacist could have led to a severely bad outcome. I will never be going here again.

Went in for stomach issues… very easy to schedule online!  The front office staff, tech and Dr were really attentive, thorough and didn’t rush thru the visit! My second time at this urgent care and I will make them urgent care of choice!