I was very happy with the service and speed that I got wen I checked in.

The customer service was great and nurses were excellant and got to my sickness. Came out with better results and now feel comfortable.

I waited over an hour to be seen for 3 minutes. the care provider was in a great hurry to leave. I had to stop the care provider and ask him to look at my ear and nose. He didn't check anything. Just gave me prescription and left.  What I would like is to talk to a manger. It was a very bad visit.

Very busy place but felt like I was heard and not hurried.  Recommend this place unless you have something very serious, then go to ER.

The app not let me schedule two appointments. And honestly, there was no point in making an appointment when I sat there and waited a long time. Literally the waiting room was full when I came in and it was empty before I was even called back. Nurse practitioner that looked at my son‘s rash on his face didn’t even use a light to inspect it. Just glance over at his face and says oh that’s a burn. My son never burnt himself. It’s obviously Something more. The conclusion was for me just to put some bacitracin on it. My daughter was being seen in another room. She had her skin split open, but never hurt her toe. So the nurse practitioner that saw her also didn’t look with the light at her infection and told her just to put some bacitracin on it. It’s not thorough care and there’s attitude when you try to Challenge there diagnosis. I will never go here again, and I will let everyone know not to go here. Worst care ever.!!!!

This place is always the fastest and kindest urgent care I have ever been too!

I needed a chest xray as a result of a continuing cough with the flu. I went here as a walk- in patient. Even though it was busy, a doctor saw me fairly quickly and ordered the xray. I waited for the radiologist's review and was given prescriptions. All staff were very welcoming, efficient and professional.

Scheduled an appointment for 3:50 didn’t get seen and was waiting til 5:30. “Doc” didn’t even care to look at the issue enough and said I had a cut when I even knew it wasn’t

I got in on the time I wanted chkn was easy, staff were kind and helpful

I am very pleased with the quality of care I received from the nurse practioner Ericka. I highly recommend this Nextcare Santa Cruz.