There were two receptionists there, the First Lady was very polite and trying to accommodate, when the Second Lady came in and was very rude and told me I have to wait for my appointment time and could come back later. I stated I would wait and she rolled her eyes at me. We patiently waited until our appointment time, then a child and his parents came in. They did not have an appointment for his sports physical, but the Second Lady went out of her way to ask the provider if she would see them. It was closer to my appointment time so I asked if I could check in and she snapped at me “your appointment isn’t until 10:40!” So I waited longer and checked in on my phone at 10:19. During this time another visibly sick patient came in stated she was told to come back at 10:00 to be seen. The Second Lady said she could not see her because there were no more spots available not even for walk in. The patient stated again “I was told to come back at 10pm when I was here at 8:00pm” the second receptionist again told her well we can’t see you tonight”. When it was my appointment time, the kid for a sports physical was called back first, even though more than one patient previously was told walk ins were not being taking anymore. I went and asked why this patient was being called before my sick son and his appointment. The Second Lady then said to me “you will be called next” i then asked her again why and she snapped at me “I am not dealing with you today” and threw her hand up to shoot me away.  When I seen the NP she didn’t even know what was wrong with my son and said well it probably is this. No confidence in her decision.  Then when I was leaving the same receptionist shoved the papers at me and mumbled something under her breath while not making eye contact at all with me.  I have NEVER experienced this type of treatment in the medical field. And I work in the medical field. This treatment was a disgrace to the field.

My daughter and I went in for potential strep throat. We were both physically checked and assessed for strep. Luckily, we were negative and given guidance for care.  The staff was nice and helpful.  I was glad for the care.

Scheduled an appointment for 11:45.  When I arrived there was only one person in the waiting room ahead of me.  After 35 minutes I was taken back to triage then sent back to the lobby where I was told a second doctor was arriving soon.  Waited another 20 minutes to go to an exam room.  Twenty five minutes more to see doctor.  Needed X-rays… tech for that was fast, but doc didn’t come back to give me results for 30 minutes after X-rays.  Then treated my injuries.  So an appointment still resulted in me being there for 3 hours.

Care from Provider did not treat me for the reason I was visiting. I have asthma, I am short of breath and feel chest tightness. Although my SP02 was mid 90's and my lungs are clear, I still am presenting with difficulty breathing, that's how I am feeling. Providers should treat the patient, not the vitals.

I always appreciate all the staff and always so welcoming

Anytime I have a medical issue this where I go for help, the Staff members are always very helpful and supportive providing excellent service . I have recommended Next Care to my friends and family, thank you ever so kindly .

Walk-in with foot injury. Walked out s few hours later with x-rays done and a diagnosis. Reasonable wait time, everything else better than expectations.

I thought I had reserved a time for me to be seen at least 15 minutes later. However, I wasn't seen until almost an hour later.  That was ridiculous.  They called me and said here is an estimated time; the The wait time will be shorter. But I had to wait. I was there with others who were sick, and six people were ahead of me who were also waiting to be seen. This was not a pleasant appointment. 😟

I asked for a doctor note prior to leaving and the office receptionist was rude and said i could wait with no known wait time or come back tomorrow. I had a sick vomiting child and discharge paperwork should be given to you prior to leaving the room. How rude to expect Someone to have to make another drive back there for something that takes 2 min to complete during times of illness especially. Did not feel confident with provider assessment and plan either and will be getting a second opinion. It is expensive to utilize urgent cares and get subpar care.

went in for a sore throat & booked appointment at 5:15 on 12/8. i checked in at 5, but wasn’t seen until 5:30. the person who swabbed my throat was great & professional. we waited for another 15 minutes for someone named audrey shaeffer. she told me i didn’t have strep & proceeded to ask me about my cycle. how does that have any correlation?? she gave no post visit care recommendations & her bedside manner leaves much to be desired. she was extremely rude & condescending. do better.