Based on who is at the front desk, is the deciding factor if your child gets seen or not. My daughters been there 2 times in 2 months and they let her in every time. Now someone else was at the front desk she said she can’t be seen Because of her insurance. EVERY other worker at the front desk has still got her back to get her seen and copay sent to my mail. The lady today didn’t understand and sent us home with my daughter being in severe pain. I explained to her everyone else has let her be seen and she continues to say that “they aren’t doing what they are supposed to” and just bashing everyone else that works there saying they don’t do their job right, meanwhile I explain to her that she was just here 1 and a half weeks ago for sinus infection, and was seen just fine. So based on who’s at the front desk is based on who gets to be seen that day. ridiculous

The process they use to answer the phone and direct you to the proper place is ridiculous. Whatever happened to real people answering the phone? Other than this problem I would say that OSF is excellent. They just need real people to answer the phones.

Very friendly Upon arrival. Was seen and treated quickly.

the workers are rude, and they have no idea what they are talking about. they like to make things difficult

Came to promptcare after my pcp told me I had viral infection and there was nothing she could do . Dr Boyd felt my neck , looked at my throat and tested me for mono! Which was positive! Dr Boyd gave me steroids and I felt better the next day ! Dr Boyd was great, answered my questions even made me smile, though I felt terrible

I walked in after being sick for 2 days, they tested me and tests came back negative for flu and strep. They sent me out the door with nothing, saying it was viral and there was nothing else they could do for me, even with fluid in my ear that was causing it to ache. Complete Waste of money and time and I have been sick for over a week since following the directions they gave using over the counter medicines. I won't be going back to this place. The doctor on duty spent less than 3 minutes with me, but knew it was viral based on my flu and strep coming back negative. I called back a week later stating I was still sick and they said to call my primary physician. I probably should have done that to begin with which is my lapse in judgement. Not the best experience.