Patient First is like One Stop Shopping. They take care of everything for your health care needs.

If I could give this zero stars I would. This Waldorf office is a horrible scamming money pit that does not give a crap about your care. I came to this facility because I was very sick and could not see my own primary care physician. I had two insurances my primary and my secondary other under my husband. I indicated and showed them the two insurances. I told them what my problem was and that I was unable to see my own primary care physician. The wait was over two hours in the lobby and another hour in the room with the curtain. The nurse bedside manner was horrible rude and ghetto. The doctor seemed uncertain and was very rushy rushy even though I waited two hours to be seen. Upon leaving the office, I paid my co-pay and was on my way. About 2 to 3 weeks later I received a huge bill in the mail for about $200 which I was very confused about. I called my insurance companies and they told me that they coded the visit as a primary care office visit. I told them this was incorrect and I had my own primary care physician. I went to them for urgent care visit only. I was told to call and speak with the office manager. The office manager was very rude unprofessional and had the worst manners ever. I explain to her what happened with my insurance company. She argued with me for over 30 minutes on the phone and still told me no this was a primary care visit. I provided them with my name of my doctor and where they were located. She said I don't care it was billed as primary and it will stay that way. So I wrote a letter to their corporate office only to be told the same thing no it was a primary care visit only. I didn’t know a primary office visit gives you x-rays and other urgent times the figure out what was wrong with me. This place does not care about your health and your well-being. All they care about is money. So now, I have this on my credit report and it will remain on my credit report because this fraudulent business will not get one dollar from me. This happened in 2011. Maybe one day it will fall off. I know go to MedStar PromptCare at Waldorf. They are caring professional fast and accurate. They bill your insurance company correctly and don’t trump fraudulent charges just to get extra money.

Best experience Ive had in a medical facility.. better than even going the the hospital for non-emergency care. Excellent wait time, you get to see a real Medical Doctor and they treat you like you were at a hospital.. taking blood pressure and etc. Awesome! The price is very reasonable too and especially for someone like me having to pay out of pocket since my insurance doesn't kick in until next month. Overall definitely would refer family and friends there first and foremost!!!

IF I COULD GIVE ZERO STARS I WOULD. First, I am a nurse practitioner so I KNOW standards of care. I urge you to go to another facility if you can. Yes, the wait is long and the staff is rude but moreover, the infection control process is AWFUL. I chose this location to have a simple pre-employment shot and it took 3 hours because their system went down and several patients were forgotten. This is unacceptable but, what is more appalling are the INFECTION CONTROL PROCESSES. NOT ONE person who entered my room sanitized or washed their hands. Please understand, that hand washing/ sanitizing is NOT optional, it is a MUST. Healthcare providers should wash their hands in front of you, the patient, so you know they are clean. In medicine we say, if it is NOT documented, it is NOT done! Therefore, if you do NOT physically see me wash my hands, they were NOT washed. In my facility, the hand washing rule is "EVERY PATIENT, EVERY TIME"!!! When a nurse came into my room to administer the injection she did not sanitize her hands in front of me. When I asked her to clean her hands, she became upset and told me that is what gloves are for. This is WRONG! Gloves are only one part of infection control. Also, if dirty hands touch clean gloves the gloves are now DIRTY! Anytime a healthcare provider enters and leaves your room they HAVE to wash their hands. When I see a patient, I will wash my hands by sanitizing them or with soap and water every time- in front of my patient. This is NOT A LUXURY it is part of INFECTION CONTROL! In addition to this, the physician assistant was completely rude and out of line when speaking to me. She was extremely condescending and asked me demeaning questions regarding my intelligence as a healthcare provider. I WILL be reporting these individuals. I am writing this review because it makes upset that these people are abusing their authority as healthcare providers. As a patient, you have RIGHTS and you do NOT have to deal with staff that are rude, disrespectful, and dirty! Please, spend your time and money at another facility that values you as a patient.

The wait time once we got checked in and in a room was more than an hour.. The doctor did say it was because of shift change. But shouldn't they have overlapping shifts?? Anyway the wait was way too long for an urgent care facility. This is the 2nd time I've experienced that here at this location.