I was a walk in and my wait time was less than an hr. The staff was incredibly friendly from the front desk to the nurse and doctor very caring staff.

The first time I visited this location the staff seemed pleasant. The next few visits the doctors were rude and short. The lady working the front desk needs to be retrained or let go! Her attitude is appalling. I scheduled a visit. Checked in on the app, waited almost an hour… despite the fact that there were no other patients in the facility. When I decided to enter the waiting area the receptionist claimed that I was lying. Ignored the fact that I tried to show her the appointment time and check in. Then went on to inform me that the staff aren’t mind readers. If she would have spent less time on her cell phone & paying attention to her screen, she would have noticed the check in. As a healthcare worker, I have never treated any patient so poorly. I tried to give this place a chance but I’ve noticed that it’s the culture of their work environment.

Good

Treated great. Staff was great overall experience was excellent

Made a 3pm appointment on the Solv app...filled out the paperwork. Showed up and was told they do not take appointments and they didn’t have the paperwork.

Everyone was very nice and helpful!

The check in process was very complicated. I wasn’t sure if I had to reserve a covid test appointment or a regular appointment. Tire kept saying I wasn’t confirmed even though I filled in the forms multiple times. My son was the sick patient but I requested a slot for both him and my daughter to get tested. Even though my son was sick and I request appointments for him first, my daughter was called first. Then when I was. Waiting in the lobby, another sanity was called into wait as well. The receptionist asked a vague question - what as the name of the other child/ parent though I wasn’t sure if the question was directed at me or this other mother. The other mother answered so I assumed it was meant for her. Then the receptionist said that the child was with me even though he wasn’t. She said - yes he is but he has a different last name... HE WAS WITH ANOTHER PARENT!! And not even sitting with me. It’s was clear she thought we were together because we were both Asian. I literally checked in (as best as I could given to he crappy system) with 2 kids, 1 boy/ 1 girl SAME LAST NAME. Lastly, the nurse that attended to us was unclear about the testing. She made it unclear I if I could even get a test. But I finally did get the test, she rammed the swab up my son’s nose and got it stuck there. He was certainly traumatized. It was just subpar service all around. Dr was fine though. No issues with her and she was nice.

The check in process was very complicated. I wasn’t sure if I had to reserve a covid test appointment or a regular appointment. Tire kept saying I wasn’t confirmed even though I filled in the forms multiple times. My son was the sick patient but I requested a slot for both him and my daughter to get tested. Even though my son was sick and I request appointments for him first, my daughter was called first. Then when I was. Waiting in the lobby, another sanity was called into wait as well. The receptionist asked a vague question - what as the name of the other child/ parent though I wasn’t sure if the question was directed at me or this other mother. The other mother answered so I assumed it was meant for her. Then the receptionist said that the child was with me even though he wasn’t. She said - yes he is but he has a different last name... HE WAS WITH ANOTHER PARENT!! And not even sitting with me. It’s was clear she thought we were together because we were both Asian. I literally checked in (as best as I could given to he crappy system) with 2 kids, 1 boy/ 1 girl SAME LAST NAME. Lastly, the nurse that attended to us was unclear about the testing. She made it unclear I if I could even get a test. But I finally did get the test, she rammed the swab up my son’s nose and got it stuck there. He was certainly traumatized. It was just subpar service all around. Dr was fine though. No issues with her and she was nice.

Every one was truly very professional! From front desk , technicians, and DRS GREAT EXPERIENCE!!

Excellent service and staff. Very professional.