I made an appointment online but still had to wait 45min to be seen. Once I was seen, the care was great. The front desk also kept me well informed, but the wait time was an inconvenience .

Horrible, waited over an hour and a half past my appointment time, I will not come back here.

Had an awful experience here today - and was repeatedly lied to by the receptionist. Came with an appointment for a PCR Covid test for my child and ended up leaving 2 hours after the appointment without having taken the test. When I first arrived the receptionist indicated there were only 2 appointments ahead of us. I specifically asked because the check-in site said something about 27 people and another number of walk-ins, but had a list showing something else. It was confusing, hence why I asked. She said what I was seeing was wrong and stated 2 appointments ahead. But that clearly meant nothing. We went back to wait in the car, but after 45 min I went inside to ask again and was told it would be shortly and just wait inside. Several people were called ahead so 20-30 min later I asked again to tell me how many people are actually ahead of me. She said I can fill in the papers now and it will be called. 2 more people come in with the same concerns I’m having - and all of a sudden now after 2 hours we are number 5 in line (but some odd system were they put people ahead of you all the time). The other lady had waited 2 hours more than more, and was now number 3 in line. At that point I left…could not take the lies anymore. Save yourself you sanity and go somewhere else. I will not be returning.

My first experience was a good one but my second I cannot say was the same. I waited about 5 hours to be seen and the elder front receptionist had no common courtesy at all. Expected a lot more on the customer service side of this facility, then to be told there is no supervisor lol this place just seemed like a joke on this day. Looks like the staff just couldn’t handle the volume of patients during this time of season.

It was my first time bringing my son there. I was very pleased with the services! I will definitely go back! 🙂

Worst experience I am seen faster in an we waiting 3 hours and still waiting

The staff was very helpful. My kids were nervous about their covid test, but it was smooth and easy. Pleasant experience and glad I chose PMP!

I had an appointment for CoVid test for my daughter. Online it indicated an appointment was needed and when I scheduled the appointment I indicated it was for CoVid testing. After waiting to be seen I go in to find out that they only test 60 patients beginning at noon. There was no mention of this when I scheduled the appointment and of course no one answered the phone line. So disappointed! Will not be back!!!

Do NOT go here for COVID rapid testing. They will NOT do it! My daughter had every symptom, cough, fever, trouble breathing, etc AND HAD BEEN EXPOSED TO SOMEONE WHO TESTED POSITIVE WITHIN THE LAST WEEK, and they still refused to give her the rapid test. The doctor could not give me a good reason why she didn’t qualify and just kept defaulting to the lack of accuracy of the test. This facility advertises as a place that gives the rapid test and even has it posted on their windows, but they will NOT give it to you because they don’t believe the results are accurate. This was all after waiting in line for 2 hours specifically to get the rapid test. Do NOT go here if you want the rapid test

The dr we saw was completely rude. He did not sanitize his hands when he came in the room nor put gloves on when he stuck his fingers in my kids mouth. I will not be returning, which we have been at your office in the past and loved it. I left and got in the car and cried because the doctor was extremely rude to me.