Got a call from the school nurse that child was coughing a lot, scheduled in the app to have him seen an hour later. Arrived earlier than our appointment, check in was easy and wait time was quick.   Staff was friendly, office was clean and decorative.  Condition was well managed and explained.  Would highly recommend

Usually have a great experience with them. However as their website says I booked an APPOINTMENT today and arrived for them to tell me it would be at least an hour wait probably longer and that it’s not an appointment it’s a reservation. The website should reflect that then.

Overall the experience. The office and nursing staff were GREAT. Unfortunately, the attending Doctor was less then expected based on several previously positive experiences. Her bedside manner was HORRIBLE! She was rushing in and out as if she had somewhere better to be. She took no time to answer my questions or offer anything over the counter we could use. She was aloof and detached, and overall showed little care for us, or self awareness of how she was coming off.

I feel like it was rushed and attitude was like hurry up in get out it’s not the serious.

Treated my daughter great. Once I was back it went very quickly.

Sign in as a walk in was very confusing and complicated. Front desk staff did. It explain it well, and several people ended up walking out and taking their kids to the ER because of the sign in complicated. We were told to make an appointment for the afternoon even though we were walk ins, and it wasn’t clear if we would be taken as a walk in, or have to come back until the afternoon. Also, very hard to do the appointment information on your phone while holding a toddler. Not very helpful for parents.

Front desk was rude

As a healthcare provider I was appalled by the behavior of your front desk supervisor. She was both rude and inappropriate. It was our first time visiting this urgent care and quite likely our last if that is how PM Pediatric staff members are taught to treat their patients and families. At the recommendation of our daycare director we made an appointment to visit your location. We filled out the forms online and provided copies of our insurance card as requested. I then proceeded to drive to your location. My phone rang at 1810 on the way asking if I was there. I said I was not but that i had scheduled an appointment for 1837 and we would be there in 5 minutes. The person who called (not the supervisor) said okay please let us know when you arrived. When we got there I took my 2 year old, sick child out of the car and into the urgent care. There was a person in front of me so i waited to be called upon. In the meantime another person entered behind us. When the supervisor was finished with the person in front of us she called on the person behind us and then just looked at me - no hello, no can i help you. I told her my son's name and that he had an appointment. She told us to go outside in the dark and wait. We were then called (on the phone) to come back inside with an ID since our insurance card had already been uploaded. We then waited for almost an hour to be called back. While waiting a gentleman complained that other people (not us because we were still waiting) had gone back ahead of him. She told him it was because someone at home had bumped him for a 1837 appointment while looking my way. 1837 not 1830 or not just an appointment but rather the exact to the minute appointment time that I had scheduled for my son. He said so people can just schedule appointments while they're chilling at home and she said yes. First and foremost no one can schedule an appointment that's not available and no patient should be made to feel bad for scheduling an available appointment especially when it is an option offered by your company. My son is sick, super runny nose, coughing, and he's 2 which means he touches everything and doesn't want to keep a mask on. It was the most responsible thing to do to prevent time spent in your waiting room exposing other children and time exposing him to all of the dirty surfaces in your facility. After having been spoken to the way we were, bypassed and NOT greeted upon entering, and then spoken about to other patients it makes you wonder if maybe the issue was that we were Muslim? You really should consider replacing her with someone who is friendly, appropriate, and RESPECTFUL to everyone - even Muslims.

Receptionist was great the nurse was amazing as for the doctor she was so rude. My son and I walked out and he said wow I don’t ever wanna come back here. It is suppose to be a childrens urgent care and it’s not that doctor was not friendly do not tell me how to get the test results refused a doctors note for my son to return to school I can go on I am still amazed at how ignorant this doctor was

Clean fast and efficient