Doctor took son's test and said we will notify you. No bedside manner. Waited 2 hours for a quick test

When my son was sick i scheduled an appointment online for 20 minutes later. We arrived and they took us right back. We were in and out within 30 minutes. Everyone was super friendly. The place was spotless.

Went to a pediatric urgent care center so that docs would specialize in children. My child had worsening/non stop coughing, and was in day 3/4 of an illness which is a sign of RSV, which apparently circulating at high rates among older children this year. This possibility was never raised as a part of the diagnosis conversation. We left with a treatment plan of atypical pnuemonia with antibiotics which felt like a bit of a guess and still with uncontrolled coughing. We ended up in the ER about 8 hours later with breathing distress from the coughing and ultimately an RSV diagnosis. Doing a nebulizer treatment likely would have turned the tide likely, or given a more accurate treatment plan. Only mentioning in case it helps treat other patients.

We had an appointment, needed a quick covid test. They took us back within 15 min, swabbed and we waited for 1+ hour to be checked by Dr for under 2 min. In order to get checked I had to stand outside the room and asked several times to be checked. 1+ hours in a small, hot room waiting for nothing with a 4 year old after making an appointment and paying a copay, WHAT is the POINT of this place. Should be in and out

Waited over 1.5hours just to be seen and treated for 10min. Doctor was very nice but very quick and didn’t give much time to discuss diagnosis/care. This was my second chance here (first time wouldn’t treat my daughter with a 200+ HR quick enough) and don’t plan on going back. Fellow Nurse here and very disappointed when taking both my kids here.

So we get there at 12:55. There was like 3 or 4 kids in the waiting room. The girl at the front desk said it would be an hour wait. I asked if we could go right next door to the grocery store while waiting. She said yea no problem. We got back there around 1:45 ish. There was 1 little girl there with her mom. (she was not any of the ones that were there earlier) I was like perfect we’ll be next… nope she got called back. Another person walked in, checked in, and got called back!!! I was ready to walk up and ask what was going on but then of course, my son pooped 😑 so we go back to the bathroom, there’s no changing table in there. Back by all the patient rooms was a nurses station. I said to the one girl sitting there, “is there anywhere I can change him?” She goes “yea the bathroom is right there” I said “yea but there’s no changing table in there” She said “oh ok well you can change him in your room” I said “well we haven’t been assigned a room yet”. Keep in mind there was at least 10 empty rooms! She proceeds to say to me “well I guess you could change him in your car” 😮 I’m sorry, but are you serious?!? Turns out, the person that told me that, was the doctor. Then after trying to confirm multiple times which pharmacy they were sending my sons prescription to, and driving to said pharmacy, it ended up not being there! 😡 Overall, HORRIBLE experience. Staff was somewhat nice, at a minimum !

Waited 3 HOURS with my 2 year old to be seen. Arrived at 8:10 pm and was seen at 11:15. Ridiculous.

No paperwork or anything to say If my son can go back

We needed to get a raoid covid test for my son. We scheduled easily, checked in and had the test and were home within 40 minutes.

The wait and check in was easy and the receptionist was friendly. There were a lot of kids coming in to be seen, so probably good to make an appointment first. We were taken back by a tech who was abrupt And just kept talking louder and louder over my daughter who is one and was scared and screaming. The tech didn’t say anything nice to my daughter…..all business. The doctor was nice and I didn’t have complaints…..just the tech. The tech soured our experience big time. And I was disappointed that the only swab offered was Covid (two types). I think what my daughter needed was a full flu/RSV/respiratory viral swab. This facility only offered Covid swabs.