Front desk was rude and dismissive.

I went there today to bring my 15 month old son who fell and fractured his ring finger. They made wait 3 hours with a crying baby, the woman in the front was rude and lazy didint even wanna go back and check for anything. When I got in, the doctor that was there was watching soccer on his ipad and i got greeted by s medical assistant. The doctor told Me we had to drain the blood out but he couldnt find the tool to do it with. He finally found it after 20 Minutes and asked me to hold my sons hand down so he can burn a hole on his finger nail, however when i offered to put on his favorite cartoon while he was doing it so i could distract him he answered me like this “this is gonna be a traumatic experience and dont try to make it more pleasing and its going to hurt no matter what and hearing the cartoons is just going to annoy him (the doctor) so we should just do it and get it over with”…. I had no words!!! I am a RN myself and i have never ever seen a pedistrician speak like that!!! It didint end there… when i asked him if he was going to do an xray he said “you want an xray too”? I said yes off course!!!! Than we finally got the xray while My child is screaming no lollipops, no toys, no smiling workers it was like a nightmare!!! The x ray guy was no inexperienced and old. When i asked about my sons results, he said that i need to go back in the room n he had 5 other patiend he was dealing with while he was sitting on his desk the whole time!!!!!!!!!! I had to go over to Him again after 10 minutes and he told me “ oh ur results are here and it shows a gap and we r not sure if its broken you need to go to the orthopedics and go on antibitotics”. What a night mare!!!! I wasted 4 hours for him to tell me he wasnt sure! I left there n took my son to the walk in ortho center on Hyland n they were so nice n they redid the crays with lolipops b smiley faces, they handed him little toys. At the end he did have a fracture but he didint need the antibiotics…. DO NOT BRING YOUR CHILD TO THIS PLACE I AM TELLING YOU AS A NURSE and AS A MOM! They should take that doctors license away since he hates his job so much and he was so miserable !!!!

After checking in on the phone- which it does not say to come in- after waiting 35 minutes I went inside to see how much longer. I was then told they’re not even doing rapid tests unless you are a child with symptoms- this was not told on the app. The front desk also told me that I was third in line and when I showed that my phone says I was next on the list they said I had to come in to be next WHICH IT DID NOT TELL ME.

I made an appointment online for myself and my husband because if you go on Solv it says accepts adults. They called me an hour before my appointment to tell me they now only accept adults with accompanied by a child. AN HOUR before when I already had a babysitter and was on my way. The office manger comes on saying it’s on the website. I booked through Solv and it does not indicate that. After arguing says she’ll make an exception but I have to pay a $50 copay and I can only have a PCR. I’ve never had to pay a copay for covid test before so why??

Always a pleasant visit and great staff

This facility is extremely clean with very nice doctors with little to none waiting to be seen by the doctor

Waited 45 min to be seen. They werent “busy” at all. They never called my daughters prescription in. Called 10:30 from the pharmacy and it says their office is closed.now my daughter has no anti-biotic for the night. Also they are suppose to be open 12pm-12AM. They failed horribly tonight. Not happy...

The PA we saw and the whole staff were very nice and patient. Very caring

Brought my son in for xray on ankle. Staff was incredible with making him feel less anxious. First time there and would definitely recommend!

I came here to get tested for Covid-19 with my newborn child and my boyfriend. The staff did not want to take us because we recently had gotten tested, they suggested we go back home and come back 3-4 days after being in contact with someone who tested positive. My daughter and I did not feel any symptoms, however my boyfriend did. Not knowing our situation one of the staff members made a comment that was insensitive and shouldn’t have been said. Once we got into a room they told us they no longer had rapid test, they said they were out of it. I do not know if they were lying or telling the truth. This same night we went to a close by cityMD urgent care, all three of us got the rapid test for Covid-19 and it turned out my boyfriend tested positive for it, my daughter and I tested negative. My experience here was not a good one, not knowing our situation and wanting to reject us and send us back home without getting tested, if we never went to cityMD my daughter and I would still be around my boyfriend allowing us to possibly get covid.