The doctor was really nice but I refuse to go there anymore because the front desk staff is so rude. From check in to getting prescriptions, everything is a huge hassle! They do everything in their power to NOT help you. Don't even think of calling in. The operator takes messages and no one returns your calls. When you physically go back in, they're rude and unhelpful. So disappointing!

The worst urgent care! The staff was rude and the manager was worse! After three days and going inside to get a written prescription I was able to deliver it myself to the pharmacy to get it filled! Two days later I received a registered telling me I wasn’t aloud to go to their office again. Being 18, sick with a sore throat, cough and temperature I had to call several times a day trying to get them to call in my prescription. After three days they said I would have to come back in (sick) to get my prescription. I certainly didn’t ever plan on going back! Plus they never gave me my Covid test results! Horrible experience!

I went to the Clovis Premium Urgent Care for an injury. I filled out the forms and waited for an hour and 10 minutes before an employee said that she had had to contact my insurance company. She stated that since my deductible had not been met I would have to pay in advance for the office visit. I should mention that during my hour and 10 minute wait, I was the only person in the waiting room. Shortly after paying, I was escorted into a treatment room. The person who treated me never introduced himself, so I don't know if he was a doctor, or a physician's assistant, or some other healthcare worker. When I left, neither of the two workers at the front desk said anything to me. Several hours later I received a call from the office, telling me that there were additional charges for treatment. I asked her to bill my insurance company. She said that they don't bill the company and that I have to pay. I asked her why did I have to list my insurance companies on the form that I filled out if they don't bill the insurance company? She repeated that don't bill and that I needed to pay. I hope that I don't require an urgent care facility again, but I ever do, I will not be using Premium Urgent Care!