Came in for an urgent pain issue, completely, unrelated to COVID or any cold/flu symptom. They pretend as if they have protocols in place to prevent the spread of COVID-19 but it's the furthest thing from the truth. Within 24 hours of leaving PrimeCare myself, and my two special needs children, are the sickest we've ever been. I called back up and informed them that I believe I have COVID (went and got tested elsewhere and I do) and wanted to get tested. I was informed that if I didn't want to come in the building (and risk spreading COVID even more) and drag my two special needs children in the building (yet again) that I would have to pay out of pocket for the tests. Which is beyond classist. No one should have to risk getting or spreading COVID because they don't have the money to pay out of pocket up front when their insurance clearly covers it and the facility has the tests/means. They say that COVID symptom patients have to come in the back, etc. But then they stick the patients who aren't "sick" in the same exact rooms, immediately, after seeing COVID symptom patients. And the only thing they do to sanitize is wipe down their little medical bed. Newsflash: that's not enough to prevent the spread of COVID. I mean the bed was still wet and everything from them just quickly spraying it when I came in. It wasn't even busy or anything there were only 4 patients maximum when I was there. My children and I haven't gotten COVID the entire two years now since it hit the USA. And we have not been around anyone else, or gone in stores, for weeks prior to arriving at PrimeCare and didn't not come in contact with anyone else after leaving either. My one child is, currently, being hospitalized right now for really serious symptoms and is only 4 years old. So, avoid this place at all costs if you don't have COVID symptoms because it's like walking into a plague ward.

Excellent care, very open and caring staff and a fast processing procedure make for an excellent professional and clinical experience that has served myself and our family on many occasions. Job well done.

This place should not be called “urgent care” as neither do they have a sense of urgency nor are they caring. We rushed my 10 year daughter in because she was very ill and my daughter is a patient of Dr. Kelly Krueger whose practice we understand may be affiliated with this facility. They (someone called “Angela”) basically told us to leave and go to the emergency room because they had a “process” and had to see other patients first. While we fully appreciate that there may be a wait, the way they talked to us and sent us away - probably because it was 8 pm and they close an hour later at 9 pm (guesssing they didn’t want to deal with it) - showed a heartlessness and apathy that was extremely shocking. Extremely disappointed.