The staff at the front desk needs to be more professional and take the position she serves as a job.Aa a staff working in this environment she must realize that sometimes the system doesn’t works as it should and it can become very frustrated to patients.She must show respect and act professional at all times.She should also stop eating at the front desk and talking to the patients at the same time with the food into her mouth.Most of the older patients are complaining about her.I sit and heard them complaining about the way she speaks to them.The manager or Supervisor needs to be uncover to identify her behavior.She’s of no help at the front desk and she has a nasty attitude.Quest should also hires someone to help the elderly to check in on the kiosk