4 years after my daughters er visit at SMH I get a call from a collection agency looking for payment for $37.99. Never received a a bill or call regarding this balance from ER associates so I start calling to see what is going on and to have this removed from my credit report as an error. The most unhelpful bunch of office staff!. The receptionist says they cannot do anything and I must call their billing company. Their billing company says they followed protocol by sending 3 statements (to the wrong address) and then right to collections. It's not their policy either to call anyone on balances. I call SMH who says they sent the correct information to SEA. SEA still insists they cannot verify that I never received a bill. She cannot help. No one can talk to the collection agency to rescind this account because it has been sold. Most unhelpful group of people I have ever had to deal with! I truly hope no one else has to deal with the incompetence of them/their billing company.