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Southland Family & Urgent Care

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Highlights

Overview

Walk-in for care at Southland Family & Urgent Care located at 27660 Santa Margarita Pkwy in Mission Viejo, CA. Our urgent care center serves the Mission Viejo community with comprehensive medical care for non-life-threatening conditions.

For those seeking more streamlined care with online booking options, you might consider visiting a Solv partner clinic where you are able to schedule your visit in advance through Solv, potentially reducing wait times and enhancing your visit experience.

Location

27660 Santa Margarita Pkwy

Mission Viejo, CA, 92691

Office hours

Pacific Daylight Time (PDT)

Sun

9:00 am - 1:00 pm

Mon

8:00 am - 6:00 pm

Tue

8:00 am - 6:00 pm

Wed

8:00 am - 6:00 pm

Thu

8:00 am - 6:00 pm

Fri

8:00 am - 6:00 pm

Sat

8:00 am - 2:00 pm

Closed now

Office photos

Clinic office (0)

Insurance and payments

Insurance

While Southland Family & Urgent Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Medicare
PPO
Self-Pay

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

School physicals

Sports physicals

Laceration repair (stitches)

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

3.5

Overall rating

Wait time

3.4

Quality of care

3.3

Bedside manner

3.3

Staff friendliness

3.3

Facility cleanliness

3.6

What patients are saying...

1.0

I would give this place Zero stars if I could. Staff was rude, the doctor was rude when I went there for an emergency. Billing is even worse. I paid their bill and then they tried to bill me twice for the same service ( I compared the dates of service and medication closely). The 2nd time almost a year later!! I would never go here again, even in an emergency. Update: I paid the first bill and had the proof that I paid. After double billing me a year after the original service, and me calling their completely useless billing department to fix this. Fast forward 6 YEARS after the date of service they have billed me AGAIN for the same date of service, same visit. Unbelievably incompetent to an absurd degree. I see by the reviews that they have done this to others. No excuse for this level of incompetence. This is worse. It's fraud. What do they do, wait 6 years hoping I don't have the original records? I wouldn't recommend them to my worst enemy. This place is the absolute WORST.

Anonymous

Mar 22, 2023

1.0

The worst. Do yourself a favor and try another Urgent Care. Dirty, old clinic, cannot keep staff on hand and over bills insurance. Just wait until you get the bills in the mail.

Anonymous

Jun 22, 2022

5.0

BEST Doctor around! Dr.Melahoures gives REALTReatment for real problems. His training in Internal & emergency medicine has helped me many times

Anonymous

Feb 15, 2022

5.0

Dr Mel and his staff are so incredible I can’t advocate for this location enough. They are quick and efficient minimizing wait times but spend enough time with each patient to ensure quality of care. Can’t go wrong with here!

Anonymous

4.0

the covid tube exam is too expensive to pay 175.00 dollars

Anonymous

3.0

I'm conflicted with this review as I really like Dr Mel and his staff, in fact Dr Mel diagnosed 1 or 2 concerns for me that others had not. However, when I went there during the pandemic lock down this Spring, the nurse at the front desk was mask-less. I asked, "why are you not wearing a mask" and she said that Dr Mel was advocating for herd immunity and that he says it's better for everyone to not wear masks. Again, this was earlier in the pandemic, so I don't know if they are complying with health guidelines now. I assume they are. But this was a very poor decision, even at the time, which was the end of May. I'm pretty sure it was well known and advised in May that masks stop the spread of the disease.

Anonymous

5.0

Dr. Mel is the best. Kind, caring and is a great Dr.

Anonymous

5.0

We love Dr. Mel and his receptionist, Jeri. We have been going to this facility for 10 years and are so happy they take Medicare as we just turned 65. We feel like family towards these folks. They will take care of you like you are family too.

Anonymous

1.0

Billing dept overcharged me then was rude and hostile about it. had to contact my insurance & file a complaint and do a charge back on my credit card.

Anonymous

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate Southland Family & Urgent Care in reviews?

68 patients have shared ratings for Southland Family & Urgent Care in Mission Viejo on Solv. The average rating is 3.5 out of 5. That includes 3.4 for wait-time, 3.3 for quality of care, 3.3 for bedside manner, 3.3 for staff friendliness, and 3.6 for facility cleanliness. You can read all the individual patient reviews on Southland Family & Urgent Care’s profile.

How do I make a booking at Southland Family & Urgent Care?

As an urgent care center, Southland Family & Urgent Care is first and foremost a walk-in clinic. You should be able to arrive unannounced during their normal business hours and be seen without an appointment. You may, however, want to call ahead to check their current wait time.

What insurance does Southland Family & Urgent Care accept?

Southland Family & Urgent Care accepts Medicare, PPO, Self-Pay. Additionally, the clinic is likely in-network for most major commercial carriers including BlueCross Blue Shield, United Health, Aetna, and Cigna. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at Southland Family & Urgent Care

Depending on insurance status and whether Southland Family & Urgent Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-75 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of Southland Family & Urgent Care?

As an urgent care center, Southland Family & Urgent Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, Southland Family & Urgent Care will provide a variety of vaccinations, annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is Southland Family & Urgent Care located?

Southland Family & Urgent Care is located at 27660 Santa Margarita Pkwy in Mission Viejo and serves patients throughout the area.

Is Southland Family & Urgent Care open on the weekends?

Yes. Southland Family & Urgent Care is open on weekends including Saturday 8:00 am - 2:00 pm and Sunday 9:00 am - 1:00 pm.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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