Horrible, my 81 year old mother was in pain from a UTI. I called 911 to have them take her to your hospital. Terrible pain on her right side. After waiting 4 hours in the lobby with very sick people we left. Everyone else was going back and coming back out. The waiting room was full. People weren't wearing their mask properly or no mask at all. Many had cloth masks. The waiting area was not being cleaned or sanitized. The wheelchairs that were being reused were not cleaned after each person. I went to the counter twice to see why we were not being called back. They simply said it depends on your condition, we have a lot of sick people. While we were there several other members left as well as us. I will never go to your hospitals again. I wouldn't take any family to SSM hospitals. Other people were going back getting tests run and coming back to the waiting room. They didn't even have my mother's medical records correct. Still had her down as having a pic line from a very long time ago.