I’ve waited for 3hr and 30 mins to See the caring physician and when i check the people outside im the only one left out of 13 patients outside, next time can the staff make sure the first come first serve somehow.. i went to urgent care to get an urgent treatment but i didnt feel better at all, the physician check on me for 5 mins and just told me i had a flu and she can only give me tamiflu, and up to now i still didnt feel better.

We walked into urgent care at 430am for my 9 year old with classic flu symptoms. Us and one other gentleman were there all alone for 1.5 hours while the PA on duty slept. When she finally shuffled out of her office at 6am she looked at my son briefly and was half awake. She could barely keep her eyes open and I’m not exaggerating. Honestly, I felt bad for her. I don’t know what her schedule is like and I understand needing sleep so it could be a management problem. The MA on duty was covering back office and front office all by himself. When it got close to 6am the phone was ringing and he was getting walk in’s. It was unreal all he was trying to do. Please staff your office more efficiently, especially during cold and flu season! Also, the only vitals taken were my son’s BP and weight. Odd to me that his visit summary shows his temp and O2 levels when those weren’t taken. Ps. I’ve managed an urgent care before so if you need help, let me know :)

I thought the office was clean and well staffed. The online check-in is easy to follow. The wait time was reasonable, considering the number of people there. I thought the PA I saw was very good. The only problem was that the staff never sent the prescription to my pharmacy and since it was over the holidays, everything was closed at their office so I could not ask them to resend it. I was not able to start the prescription right away, which was disappointing.

Seen Dr. Phillips tonight for our daughters cough and he was great. Amazing bedside manner and patient education.  5 Stars  Thank You,

I walked in and it was very busy. I was concerned of the wait time. But they were very efficient and it was a very quick process. The check in process was easy and smooth. The staff was very friendly and helpful. They tested me for everything I needed in a timely manner and made me felt cared for in my visit. They showed interest in helping the patients and made sure we left feeling satisfied with our visit. I have been a patient for years and will continue to keep coming here!

I had an extremely disappointing visit with this doctor. She was rude and unprofessional, leaving us feeling very nervous and unsettled. She didn’t provide a clear diagnosis or offer any reassurance, which only added to our concerns. The lack of care and empathy during the appointment was unacceptable. I expected better treatment and professionalism. I will be reaching out to address this issue.

They take to long to see the doctor and   We stay in the room for 3 hour

Doctor was polite and professional. I came in w/ 2 issues and he addressed them both quickly and effectively. 10/10

I was a walk-in but very few there when I arrived.  I was there several hours.  The PA was stressed.  She left me with “you don’t have pneumonia but you may have the beginnings of pneumonia “.   She did call in some meds.  I would normally make an appointment but I’m not sure it would have made a difference for this visit.  This office needs another Dr or two at a minimum.

Very nice and helpful doing my check in and not a long wait for the doctor