Bad experience never again!! No one had a name tag no one and the doctors fast and not caring at all. Waited not long but it was empty and they were all on the phone talking out loud . No respect at all

I visited a few weeks ago and the doctor listened to my concerns, gave me a prescription and pain meds and also called to follow up after my visit to confirm my test results. I went in again this week and saw a different doctor but for the exact same reason/symptoms. The doctor this time told me there was nothing he can do except call me the next day with my lab results. No prescription, no pain meds, just sent me on my way and told me to follow-up with my primary doctor. I wasn't feeling any better but I didn't get a call back. The following morning (2 days later). I called because I still hadn’t heard back. Turns out I DID need a prescription for antibiotics. I was truly disappointed because I could have started the medication 2 days ago if the doctor had just listened to me and my symptoms and considered my previous visit. I am truly disappointed in what will be my last visit at this facility. I wouldn't risk being seen by that same doctor again.

I’ve been here 3×2 times were very smooth and moved fast today is a little slow but totally understand everybody and her brothers showing up I guess they thought it’s like toilet paper and they were going to run out LOL

The nurse that help me in the beginning was very nice. But the doctor, I don’t think he was a doctor. But fast not patience he stuck the thing up my nose and said do not move. I don’t even know if I did it. On the website it says antibody test that’s the only reason why I came.

Extremely quick and efficient drive up covid 19 test. Friendly staff. A great experience in trying times.

The Urgent Care at West Caldwell is a DISASTER! If you book a Covid test, be prepared to wait over 1.5 hours past your appointment. They have also created a very serious safety hazard as the CVS parking lot is completely out of control.

Great urgent care, timely, clean, efficient with knowledgeable practitioners

Arrived at 920 for 930 appointment, 1020 and still here waiting while very car that comes after me gets helped. Called and said the appointment is for 1050 (confirmation shows 930 with me checking in at 920) while the website shows my appointment is complete. No one knows what they are doing. Same yourself some time and go somewhere else.

The staff was super friendly and very helpful! Wait time was also very quick and they had a great system in place

I made an 8:30AM appointment ahead of time, providing all my insurance information using this app. I still waited 2.5 hours for Covid testing when walks ins were getting attention/ Covid tests prior to me. The app told me I was next in line for over two hours. No one took my vitals or took my temperature. Pretty frustrating considering I was so prepared and cooperative.