Totally frustrated trying to communicate with the people in this facility ): Received an exam for a sprained ankle but because no radiologist was available was sent to UC Longmont Clinic to rule out fracture. An x-ray was taken and I was told that the results would be sent to the Urgent Care provider within a half hr and that I would be called with the results. I never received that call that day, even after calling them several times and being told that I would be called back. The next day still not receiving a call, and after again having to call more than once to ask for those x-ray results during the day, I finally insisted that I be connected with someone for those results. I was finally told at the end of that day that the person who had done the examination the previous day was not working and would not be in until the following day but that they would make sure I was contacted by them. And, oh by the way, the x-ray results were no fracture...which was good, but It is now the end of the next day and I still have no call from that person who I needed further information from to arrange for physical therapy for the ankle. And now after all this delay, the weekend is here, and I will have to continue to wait with a painful ankle until next week to hopefully get someone at this UC Urgent Care to respond and get the additional information needed to finally be able to make an appointment with a therapist for help with this sprained ankle The service provided by this UC urgent care is beyond terrible and I will never use them again because of the inconvenience of having to make so many calls just for the simple results of an x-ray and the inconvenience and delay it has caused me in getting the help needed to make an appointment with a therapist. To answer your other questions: Facility cleanliness was fine and most of staff friendly...but certainly not very helpful!

1st call: Debbie asked me if I could be put on hold, I say "yes" and then for the next 12 minutes and 30 seconds ask myself how lucky I don't need "urgent" care because if I did I'd be dead waiting on the phone. 2nd call: Debbie again, "I was on hold for over 12 minutes and then when y'all picked up, you couldn't hear me" -- "So how can I help you?" -Customer service here is a step above the rest. I let her know I've been in about two weeks ago for an infected finger (cat bite) and the nurse Janelle had prescribed me some antibiotics that had helped reduce the swelling, but I still had a swollen finger and was hoping for one more script. Their tech, Tyler assist me by having me explain the situation, in which he replies he'd have to ask Janelle, the person who "serviced" me. I get put on hold again. This time the call just ends. 3rd call: Debbie, again. "Hello, I was on hold with someone" "Tyler, our tech perhaps?" "I'm not sure, I think it was him, but I don't know his position. All I know was that I was put on hold and the call dropped or something. He was putting me on hold to assist with a script refill for an infected finger (this is the 3rd time I've told this now to Debbie in a 25 minute time period) and she lets me know that Tyler was likely trying to speak with a "provider." I clarify that I know he was trying to speak to Janelle because he told me it was the person who had "serviced" me the last time I came in. At this point, I'm asked "What's your name" after which, it seems Debbie remembers me because at this point she confirms the number I'm calling on and assures me that I'll get a call at some point in the day from Janelle regarding whether or not a script refill is possible. This solution is only offered after I mention that three calls to get a script refill in 25 minutes seems excessive, to which she replies "3 calls does seem like a lot". I don't often lead reviews for medical care providers because I think anyone can have a bad day and give lackluster customer service but three calls, no answer and not even a single apology is outside what I consider normal. Come here at your own risk. The domino's I visited yesterday sent me an email to ask me how my visit went recently; one month out, haven't received an email or letter to ask me about the quality of care or inform me of the cost of my visit. Regardless of whether I ever get a call back regarding this script refill (we're at two hours out from the last call) it's worth mentioning that my in person visit two weeks prior mimicked this experience with the receptionist Debbie. She seemed more intent on me staying 6 feet away than the reason I had come in the first place. Absolute terrible customer service.

I and my insurance were charged $326.00 for a 10 minute urgent care consult. I am not naive to think that urgent care doesn't come with a premium, but $326.00(?!), come on! And.....Although I have been a customer/patient of UC Health in Longmont for over 20 years, it was explained to me that after 3 years of no visits to urgent care, I was labeled and charged as a new customer. I have had numerous visits with our regular doctors within the UC Health system. After pleading my request to be viewed as a current customer and receiving that charge, UC Health dictated that this change request could not be done due to policy. I spoke with 5 different individuals. I cannot do business with a company that cannot work with their patients. It really hurts me, but out of principle, we are moving our health to other doctors outside of the UC Health Care system. I feel it necessary, since healthcare isn't all that transparent to begin with, to warn others that UC Health is not willing to work with their veteran customers due to their policy and I also find the pricing of 326.00 to be absolutely ridiculous. I also find it interesting that UC Health is willing to let a paying customer/patient who has always paid their bills on time to walk away. It's very sad. I feel like this is a big break up for our family.