UCLA HEALTH just cares about Money. They are inhumane. I called UCLA health because my son had covid symptoms and he has asthma so I was concerned. I asked if it was ok to have a phone appointment and just go there if we need a COVID test. They said no. The lady said that I need to go to urgent care to see a pediatric doctor. I went to the Woodland Hills UCLA health at the Topanga mall. That was the place that I had called and talked to the lady. I put my son in the car and went there to UCLA HEalth Woodland Hills. However, the temperature outside today was 106F. After I arrived there they told me to wait outside. I said it is 106F outside and you will kill my kid. They said go to a coffee bean. I said he is not feeling well. Do you want me to walk him to the coffee bean and get people sick there? We are all wearing masks here. A guy came to intimidate me and told me to go to my car. I told my car is far and it is 106F outside. They said that was the rules. UCLA is disorganized. First, the lady should not tell me to drive there if they want me to be outdoors in a 106F. Second, if they made me go there they must do something not kick me out with a sick kid. My kid is 10 years old. I am short and I could not even carry him. I will take care of my health somewhere else. UCLA is a third world country in health care.

8.5.22 -- I called at 4:08pm; before I headed to the office and I was told that I needed to get there by 5pm because the doctor was leaving at 6pm. When I got there, the receptionist told me that the call center must have given me wrong information because the doctor already left. I told her that I just spoke with someone about 1/2 hour ago before I headed out and she said well the doctor left around 4-4:30. I quickly left to try and figure out where to go; I ddn't want to have to go to the ER for my Asthma flare-up. I decided to go to an Urgent Care that is outside of UCLA and during the drive I called back to let the UCLA call center know what happened. A nice girl, Patricia, apologized and said that they normally call the office to make sure there is a doctor available. I decided I also wanted to let a supervisor know and Patricia connected me to Nicole, who was a bit rigid, condescending and her apology was cold. The conversation was lenghty. She said she would have the office manager of the clinic, Sandra call me and that she is nice, but if that is what I wanted. Nicole mentioned that the clinic should notify them if there is no doctor available and that she would listen to the recorded conversation when I called in. I let Nicole know that I would be in contact with Patient Advocate about this and toward the end of the conversation, her apology didn't seem so cold. I don't want an apology or excuses (reasons) as to why this happened. Nor do I want to go back and forth about this because no patient should have to deal with this especially when they are in need of medical care. I drove out to Woodland Hills from Simi Valley in my condition expecting to be seen by a doctor, but the lack of communication between the call center and the Woodland Hills UCLA clinic left me in tears and when I finally got to the non-UCLA clinic in Simi Valley, I was pass my breaking point physically & emotionally. Their doctor was able to help me; she and her staff of 2 were wonderful. All of my medical records are with UCLA so that is why I drove out to the Woodland Hills UCLA. I didn't even know that I was calling into a call center, I thought I was speaking with someone at the UCLA in Woodland Hills clinic. All I ask at this point is that these issues be resolved because at the end of it all, it is the patient who will suffer and UCLA that is not acceptable patient care. My goal with this review is only to let others know my experience and ask that UCLA puts into place policies and procedures that all employees follow to help avoid this from happening to someone else. I let Nicole know that I would be contacting Patient Advocate, actually called Patient Experience, not to be threatening, it is every patient's right to contact them to discuss patient related concerns. Respectful communication, understanding and genuine empathy is so very important and goes a long way when you are speaking with/to a person (patient) in need of medical care (assistance) and to provide this to everyone at all times.

No place to come with a sick baby! Office manger is so rude and impatient. She doesn’t care about you or your baby. Just cares about billing and policy. My baby has had Covid for over a week and it’s been impossible for her to be seen by her own pediatrician! They don’t care.

Not an urgent care, only primary care physician.